AV Support Technician

<div class="content-intro"><div> <div> </div> <div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. </div> <div> </div> <div>Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. </div> <div> </div> <div>Join us to drive positive, lasting change that moves missions and the government forward!</div> <div> </div> </div></div><p>As an A/V Operations professional, you will play a pivotal role in maintaining and optimizing the infrastructure that keeps critical A/V systems running smoothly in all offices. We are seeking a motivated and detail-oriented individual to join our team in this critical capacity.</p> <p>Your day-to-day responsibilities will include collaboration with team members and stakeholders and problem-solving, to address challenges in real-time, requiring a personable approach and strong communication skills. Your ability to adapt to dynamic environments and provide flexibility in your work will be key to your success in this role.</p> <p><strong>The Work</strong></p> <ul> <li>Assist A/V users with connecting to and using A/V systems</li> <li>Troubleshooting A/V issues, diagnosing problems, and implementing solutions to maintain uptime and performance</li> <li>Move and installing A/V equipment between rooms, ensuring all connections are present and working properly</li> <li>Work with vendors during installations and service calls. <br><br></li> </ul> <p><strong>What you need</strong></p> <ul> <li>1+ years Experience using and supporting Microsoft Teams</li> <li>1+ years Experience supporting Microsoft Teams Rooms (MTR) </li> <li>1+ years Experience supporting Crestron, QSC, Extron, Biamp, and Shure hardware</li> <li>Must be a US Citizen.<br><br></li> </ul> <p><strong>Bonus if you have</strong></p> <ul> <li>Experience with other video conference applications such as Zoom, Google Meets, etc.</li> <li>Experience using ServiceNow</li> <li>Eagerness to learn new A/V technologies, tools and methodologies</li> <li>Experience with networking technologies is a plus</li> </ul> <p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p> </p> <p><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8">As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of <strong>California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia</strong></span></span><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8">. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federa