Customer Engagement Change Specialist

<div class="content-intro"><div> <div> </div> <div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. </div> <div> </div> <div>Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. </div> <div> </div> <div>Join us to drive positive, lasting change that moves missions and the government forward!</div> <div> </div> </div></div><p><strong>The work:</strong></p> <ul> <li>Support the establishment of a robust customer management effort to enhance governance and leadership engagement, formalize customer engagement and operating model development/delivery and implementation.</li> <li>Work to develop an overarching customer engagement strategy, coordinate and develop materials for client outreach, establish a communication plan, and contribute to schedule, risks, quality, and delivery requirements.</li> <li>Gain a working knowledge of application assessment for cloud migration and modernization readiness in support of our clients' efforts to grow cloud adoption.</li> </ul> <p> </p> <p><strong>Here’s what you need:</strong></p> <ul> <li>Bachelor’s Degree or equivalent experience</li> <li>2+ years’ experience in one or a mix of the following areas:</li> <ul> <li>Change Management</li> <li>Workforce Transformation</li> <li>Agile Change</li> <li>Change Analytics</li> <li>Design Thinking</li> </ul> <li>Include 2-3 years of experience delivering change in a federal environment</li> <li>Familiarity with a digital technology platform (e.g. Salesforce, Pega, ServiceNow, Appian, etc.), a Cloud Service Provider (e.g. Amazon, Microsoft, Google), or Cyber Security</li> </ul> <p> </p> <p><strong>Security clearance:</strong></p> <ul> <li>Active Secret clearance</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p> </p> <p><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8">As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of <strong>California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia</strong></span></span><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8">. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. </span></span><a class="Hyperlink SCXW225111203 BCX8" href="https://www.accenture.com/us-en/careers/your-future-rewards-benefits" target="_blan