Data Platform Support Engineer

<div class="content-intro"><div> <div> </div> <div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. </div> <div> </div> <div>Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. </div> <div> </div> <div>Join us to drive positive, lasting change that moves missions and the government forward!</div> <div> </div> </div></div><p></p> <p><strong>Summary</strong><br>The Data Platform Support Engineer ensures the smooth operation of enterprise data services by resolving user issues, maintaining system reliability, and supporting platform-wide data operations. This role focuses on operational support rather than pipeline development.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Serve as a Tier 2/3 support resource for data service incidents and user issues.</li> <li>Diagnose complex data access and data quality problems, collaborating with engineering teams as needed.</li> <li>Maintain user documentation, process guides, and knowledge base content.</li> <li>Provide training and onboarding support for new users of the data platform.</li> <li>Track support metrics, identify trends, and recommend improvements.</li> <li>Monitor platform performance and health dashboards.</li> <li>Communicate service disruptions, maintenance windows, and platform changes.</li> <li>Contribute to proactive monitoring and alerting strategies.</li> <li>Support change management, including planned updates and new feature rollouts.</li> </ul> <p><strong>Must Have Qualifications</strong></p> <ul> <li>4+ years in data operations, data support, or technical support for data platforms.</li> <li>Strong troubleshooting abilities with data tools and services.</li> <li>Customer‑centric approach with excellent communication skills.</li> </ul> <p><strong>Security Clearance:</strong></p> <ul> <li>Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position </li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p> </p> <p><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8">As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of <strong>California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia</strong></span></span><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8">. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experie