Infrastructure Systems Administrator

<div class="content-intro"><div> <div> </div> <div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. </div> <div> </div> <div>Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. </div> <div> </div> <div>Join us to drive positive, lasting change that moves missions and the government forward!</div> <div> </div> </div></div><p><strong>Summary </strong></p> <p>AFS is searching for an I<strong>nfrastructure</strong> <strong>Systems Administrator</strong> responsible for the administration, integration, modernization, and day-to-day operational support of a self-hosted ServiceNow platform deployed on AWS in a government/defense environment. Works as part of a small, highly technical team supporting both the underlying infrastructure and advanced AI capabilities built on top of it.</p> <p><strong>Responsibilities </strong></p> <p><em>Platform Administration & Operations </em></p> <ul> <li>Administers RHEL 9 servers and Windows servers supporting a self-hosted ServiceNow environment running on AWS</li> <li>Manages and maintains core AWS infrastructure including EC2 instances, RDS databases, Application Load Balancers (ALBs), security groups, and related services</li> <li>Works incidents and service requests related to platform health, stability, and performance</li> <li>Performs minor and major upgrades to the ServiceNow platform and underlying infrastructure with minimal service disruption</li> </ul> <p><em>AI & Advanced Capabilities Engineering</em></p> <ul> <li>Deploys, configures, and maintains ServiceNow AI capabilities including Now Assist, AI Search (AIS), Predictive Intelligence, and AI Control Tower</li> <li>Integrates ServiceNow with AWS Bedrock and large language model (LLM) backends to enable generative AI features in a self-hosted, classified environment</li> <li>Supports MCP (Model Context Protocol) server configuration and integration with AI tooling</li> <li>Maintains platform-level configuration and integration across AI capability modules Engineering & Modernization</li> <li>Develops proof-of-concept (POC) solutions and investigates emerging technologies relevant to the platform and mission</li> <li>Produces engineering recommendations in response to evolving technical requirements, new customer needs, and technology advancements</li> <li>Maintains and modernizes infrastructure as platform capabilities and government requirements evolve Integration & Collaboration</li> <li>Works directly with integration partners to troubleshoot and resolve issues arising from third-party integrations</li> <li>Supports other teams across the organization with platform-related needs including CMDB administration, discovery configuration, and ad hoc technical assistance</li> <li>Collaborates with stakeholders to translate operational and customer requirements into technical solutions</li> </ul> <p><em>Technical Environment</em></p> <ul> <li><