Senior Solution Engineer

<div class="content-intro"><div> <div> </div> <div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. </div> <div> </div> <div>Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. </div> <div> </div> <div>Join us to drive positive, lasting change that moves missions and the government forward!</div> <div> </div> </div></div><p><strong>Job Description</strong></p> <p>The Solution Engineer will lead technical requirement gathering and solutioning for customer use cases.</p> <p><strong>The work:</strong></p> <ul> <li>Provision tools, resources, and ensure alignment with customer needs.</li> <li>Lead the customer use case intake process, working with customers to understand their requirements and objectives.</li> <li>Coordinate with technical teams to develop solutions for customer needs, ensuring proposed solutions are feasible and align with the System's capabilities.</li> <li>Manage the pipeline intake, prioritizing and scheduling new use cases based on organizational priorities and resource availability.</li> <li>Develop and maintain intake process documentation and templates.</li> <li>Facilitate solutioning workshops with customers and technical teams.</li> <li>Work with the service catalog manager to identify opportunities for new or enhanced services based on recurring customer needs.</li> <li>Track and report on intake metrics, including volume, cycle time, and customer satisfaction.</li> <li>Collaborate with the customer success team to ensure smooth handoff of new use cases for implementation.</li> <li>Stay informed about the System's capabilities and roadmap to effectively guide customers during the intake process.</li> </ul> <p><strong>Must have:</strong></p> <ul> <li>6 years of experience gathering technical requirements, solutioning, operations or transformation</li> <li>Demonstrated ability to translate complex business and mission needs into feasible technical solutions, facilitate cross-functional collaboration, or ensure successful end-to-end solution delivery.</li> </ul> <p><strong>Security Clearance: </strong></p> <ul> <li>Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position </li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p> </p> <p><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8">As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of <strong>California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia</strong></span></span><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun S