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Key Account Management - All Level

Acommerce • Bangkok, Thailand

Job Description

<table style="height: 810px;" width="770"> <tbody> <tr> <td width="521"> <p><strong>Our business is trending. Why not be part of the dream team?</strong></p> <p>ecommerce has transcended physical and digital channels as brands and retailers continue to invest in digital to grow their business while juggling with data, privacy and logistical challenges. The “e” in “ecommerce” is superfluous.<br><br>#aCommerce provides YOU the opportunity to hone your career in the digital & tech sector, with a very exciting position of Key Account Manager in our EmQuartier-based office in Thailand. </p> <p>As a <strong>Key Account Manager</strong>, you will be the key contact point for end-to-end process and services including, internal & external function. Internal function includes channel operation, Marketing, operation, customer service, and technology functions to manage #aCommerce service to brand and improve the customer experience. In addition, you will also be developing and managing relationships with marketplaces and new channels to drive client’s sales coverage and growth.</p> <p>In order to qualify to this role, you should have experience on financial, business development and account management. The desired candidate should be a fast learner, with strong interpersonal skills, logical thinking and problem-solving skills.</p> <p><span style="font-weight: 400;">Specifically, this role will be doing:</span></p> <p><strong>Performance Management</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage overall account profitability via P&L management</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure all clients and channels are successfully on</span><strong>-</strong><span style="font-weight: 400;">boarded on time and deliver KPI on track</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage to maximize GMV with day-to-day collaboration with client and channels</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure optimal product presentation and visibility on online channels</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead all initiatives Across different services</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate with internal cross function and external parties</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Establish and monitor progress against key performance indicators.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Account planning (sales and promotions) </span></li> </ul> <p><strong>Partner Service</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for client relationship and retain client satisfaction</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Serve as the “face of aCommerce” and primary point of contact for client executives and key stakeholders at each assigned account</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work as a consultant to clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities</span></li> <li style="font-weig

Job Reference ID: CF-144374 • Posted on CloudFrame Job Scanner