Senior Business Systems Analyst

<div class="content-intro"><p><strong>At Adaptive, we’re Powering the Age of Immune Medicine. </strong>Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.</p> <p>As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a <span style="text-decoration: underline;">career highlight</span> through collaboration with bright, curious colleagues working at the apex of innovation and application.</p> <p>It’s time for your next chapter. Discover your story with Adaptive.<br><br></p></div><p><strong>Position Overview</strong></p> <p>The Senior Business Systems Analyst is a hands-on enterprise application owner and administrator, responsible for the end-to-end lifecycle of multiple SaaS systems, including configuration, optimization, support, and continuous improvement. This role operates in a fast-paced environment, managing multiple concurrent projects while maintaining clear communication, providing timely updates, and effectively prioritizing workload. To be successful in this role, you should be a self-starter with an aptitude for learning new systems, building domain expertise, and driving governance and best practices across your application portfolio.</p> <p><strong>Key Responsibilities and Essential Functions</strong></p> <ul> <li>Own and administer key enterprise applications, with primary responsibility for NetSuite ERP, and operational ownership of the ServiceNow platform, including governance, demand management, reporting, and ongoing platform management</li> <li>Engage stakeholders and SMEs to understand business needs and translate them into system configurations, enhancements, and scalable solutions</li> <li>Identify opportunities to improve processes and system capabilities, and implement or drive enhancements</li> <li>Maintain accountability for system performance, data integrity, and user experience, ensuring applications are reliable and well governed</li> <li>Identify, assess, and communicate risks related to system changes, implementations, and upgrades, and proactively drive mitigation strategies</li> <li>Own and execute solution testing, validation, and release readiness for system changes and enhancements, ensuring adherence to established change management processes</li> <li>Develop and maintain system documentation, including configurations, processes, and standard operating procedures</li> <li>Create and deliver user training and enablement materials to support adoption and effective system usage</li> <li>Support audit and compliance activities, including data collection, documentation, and control validation</li> <li>Manage vendor relationships to support issue resolution, platform enhancements, and ongoing system improvements</li> <li>Champion continuous improvement, governance, and best practices across the application portfolio using established methodologies (ITIL, Agile, Lean, etc)</li> <li>Manage and prioritize work across multiple systems and concurrent initiatives, balancing operational support with project delivery</li> <li>Implement and configure new enterprise applications and system capabilities</li> <li>All other duties as assigned</li> </ul> <p><strong>Position Requirements (Education, Experience, Other)</strong></p> <ul> <li>Bachelor’s degree and 7+ years, or Masters degree and 5+ years of progressive Business Systems Analysis, Enterprise Information Systems Management, or equivalent</li> </ul> <p>Technical Abilities required:</p> <ul> <li>Strong experience administering Oracle N