Dispatcher

<p><strong><span data-contrast="auto">*This position is in-office in the city of Inglewood, CA.</span></strong></p> <p><span data-contrast="auto"><strong>Work Schedule: </strong>This shift will tend to end around 7:00 pm.<strong> </strong>We ask that candidates have open availability Monday - Friday, with some Saturdays as well.</span></p> <p><strong><span data-contrast="auto">Job Overview:</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join JW Heating & Air as a Dispatcher for the HVAC department and play a crucial role in ensuring our customers' homes are serviced promptly. </span><span data-contrast="auto">As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Key Responsibilities</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Coordinating Service Requests:</span></strong><span data-contrast="auto"> Efficiently schedule and dispatch service calls to field technicians.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Communication Point:</span></strong><span data-contrast="auto"> Act as the main point of contact for field teams, customers, and management.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Problem-solving:</span></strong><span data-contrast="auto"> Address customer inquiries and resolve issues promptly to ensure customer satisfaction.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Monitor and Adjust Schedules:</span></strong><span data-contrast="auto"> Monitor schedules closely and make real-time adjustments to optimize operations.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Record-Keeping:</span></strong><span data-contrast="auto"> Maintain accurate records of service requests, schedules, and any incidents.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335