Head of Product

<div class="content-intro"><p><strong>AdvancedMD</strong></p> <p>AdvancedMD is a unified cloud suite of medical office software hosted on Amazon Web Services/AWS including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. AdvancedMD serves an expansive national footprint of 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8M insurance claims are processed every month on the <a href="https://www.advancedmd.com/company/media-coverage/">AdvancedMD billing</a> platform!</p> <p> </p></div><p><strong>Role Summary<br></strong></p> <p>Are you a hands-on product leader with a passion for building consumer-grade patient experiences that power growth? AdvancedMD is seeking an experienced <strong>Head of Product, Patient Experience</strong> to define and drive our patient-facing product portfolio end to end. In this role, you'll provide both strategic and hands-on leadership — running discovery personally, building outcome-based roadmaps, and leading a small, senior TPM/UX team day to day rather than through layers of process.</p> <p>You'll play a pivotal role in owning the idea-to-ship lifecycle for Patient Experience, Patient Payment, Online Scheduling, and Rooming and Scheduling — from discovery and problem framing through implementation-ready requirements handed to engineering. Partnering closely with Engineering leadership, Product Marketing, and the broader AMD organization, you'll ensure the portfolio stays aligned to the AMD Current / AMD Cash-Pay / AMD Reinvented strategy.</p> <p>This is an exciting opportunity to join a collaborative, outcomes-driven team where your expertise in consumer/B2C product practice, journey orchestration, and empowered product team discipline will have a direct impact on patients, clients, and internal stakeholders. If you're a player-coach leader who thrives on evidence-based prioritization and solving complex patient-experience problems personally, we'd love to hear from you.</p> <p> </p> <p><strong>Essential Job Duties:</strong></p> <p></p> <ul> <li>Own product strategy, execution, and roadmap prioritization for the Patient Experience portfolio</li> <li>Lead PM and UX teams accountable for patient experience, patient payment, cashpay, and SMB business experience product lines</li> <li>Own the entire idea-to-ship lifecycle — from discovery and problem framing through implementation-ready requirements — across Patient Experience, Patient Payment, Online Scheduling, and Rooming and Scheduling</li> <li>Build outcomes-based roadmaps organized around business and customer outcomes, not feature lists, with clear KPI ownership per initiative</li> <li>Drive KPI-driven feature selection, using data and evidence rather than opinion to decide what gets built and in what order</li> <li>Hire, coach, and work alongside a small, senior TPM/UX team day to day, rather than delegating and checking in</li> <li>Partner closely with Product Marketing on positioning, launch readiness, and go-to-market sequencing for Patient Experience releases</li> <li>Collaborate with Engineering leadership (including the VP, AI/Software Engineering — Patient Experience) and the broader AMD organization to keep the portfolio aligned to company strategy</li> </ul> <p><strong>Qualifications</strong>:</p> <p></p> <ul> <li>Background in retail, B2C, or patient/consumer experience software, having built product for high-volume, consumer-facing workflows rather than internal tools only</li> <li>Extensive, hands-on experience in j