Manager, Business and People Experience Platforms

<div class="content-intro"><p>ASI is the largest global provider of technology B2B services for the $27.7 billion promotional products industry (branding and marketing). With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients’ success every step of the way.</p></div><p><span data-teams="true">ASI currently has a hybrid work model. This position requires in person attendance at our office in Trevose, PA on Tuesdays & Wednesdays.</span></p> <p>Advertising Specialty Institute (ASI) is seeking a Manager, Business and PX Platforms to lead the delivery, administration, governance, and continuous improvement of enterprise business applications and People Experience (PX) platforms supporting Finance, Human Resources, learning and development, talent management, payroll-related processes, and internal operations.</p> <p>This role is responsible for ensuring the stability, performance, data integrity, and effective use of assigned enterprise platforms. The Manager will partner closely with Finance, People Experience, IT, and business stakeholders to understand business needs and translate them into scalable, secure, and well-governed technology solutions.</p> <p>The Manager will lead a team of platform specialists and oversee system enhancements, integrations, reporting, vendor relationships, and modernization initiatives. This role will also focus on strengthening platform governance, improving service delivery, driving user adoption, and ensuring strong cross-functional alignment.</p> <p>Salary Range: $110,000–$130,000</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Own the end-to-end lifecycle of assigned business and PX platforms, including configuration, data, integrations, reporting, access, upgrades, and support.</li> <li>Establish and maintain standards for security, role-based access, data integrity, system controls, testing, documentation, change management, and release processes.</li> <li>Serve as the primary escalation point for complex platform, integration, reporting, and data issues, including troubleshooting, root-cause analysis, and corrective action.</li> <li>Lead intake, prioritization, planning, testing, deployment, and adoption of enhancements, patches, upgrades, and new capabilities.</li> <li>Partner with Finance, People Experience, IT, developers, database administrators, business analysts, and users to translate requirements into scalable solutions.</li> <li>Drive process improvement through automation, workflow optimization, system configuration, reporting improvements, and modernization.</li> <li>Own data quality, reporting governance, operational reports, executive dashboards, analytics, and cross-platform reporting solutions.</li> <li>Manage, coach, mentor, and develop direct reports while supporting hiring, onboarding, cross-training, documentation, and knowledge sharing.</li> <li>Manage software vendor and implementation partner relationships, including delivery accountability, licensing, renewals, support issues, and performance.</li> <li>Support budgeting, forecasting, contract management, cost optimization, and platform roadmap planning for assigned systems.</li> <li>Serves as the primary point of contact for software vendors and implementation partners and Evaluates new technologies aligned with ASI’s strategy.</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>Bachelor’s degree in Human Resources, Information Systems, Business, or a related field, or an equivalent combination of education and relevant experience.</li> <li>5+ years supporting or leading enterprise PX or Business applications.</li> <li>3+ years in a people manage