Here it is: <hr> Schools ICT Engineer Location: St Helens, UK Work mode: Onsite 5 days a week ABOUT US Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data. OUR VALUES <ul> <li>Partnership: We become one team with our clients, helping them navigate change and stay agile.</li> <li>Integrity: We care deeply, going beyond the brief to make meaningful change happen.</li> <li>Innovation: We bring together the right technologies and expertise to design solutions that work.</li> <li>Passion: We are dedicated to improving public services and, ultimately, people's lives.</li> </ul> THE ROLE Key Responsibilities The Schools ICT Engineer is a vital role within Agilisys, providing high‑quality, onsite ICT support within a large secondary school in St Helens. You will play a key part in ensuring the smooth operation of day‑to‑day school IT services, supporting staff, students, and visitors, and maintaining a reliable, high‑availability environment. Specific Duties <ul> <li>Provide face‑to‑face and remote support to students, staff, and visitors</li> <li>Log, manage, and resolve ICT incidents within defined SLAs and KPIs</li> <li>Deliver exceptional customer service at all times</li> <li>Build, configure, and deploy end‑user devices for staff and students</li> <li>Install and update applications on user devices</li> <li>Support printers, projectors, and other school equipment</li> <li>Complete administrative tasks including asset management and documentation</li> <li>Support school events such as open evenings, parents' evenings, and other scheduled activities</li> <li>Work collaboratively with other ICT engineers to maintain a reliable, high‑availability environment</li> </ul> Typical working hours are 8:00am – 4:00pm, Monday to Friday, with flexibility required based on school and business needs. Opportunity This role is an excellent opportunity to build hands‑on experience within an education environment, working closely with end users and technical teams. You will gain exposure to a wide range of technologies while directly supporting teaching and learning through high‑quality ICT services. ABOUT YOU The ideal candidate will be driven, customer‑focused, and enthusiastic about delivering high‑quality ICT support within an educational environment, with a strong track record of problem‑solving and delivering results. The Ideal Candidate <ul> <li>Strong knowledge of Microsoft operating systems and products (Windows 10/11 and Windows Server)</li> <li>Experience supporting hardware and software, including PCs, laptops, printers, and projectors</li> <li>Understanding of networking fundamentals and troubleshooting in a managed environment</li> <li>Familiarity with mixed Apple and Microsoft environments, including basic Apple device support</li> <li

Schools ICT Engineer

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