Director, Product Quality

<div class="content-intro"><p>Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.</p></div><h3><span style="font-size: 12pt;"><strong>About the Role</strong></span></h3> <p><span style="font-size: 10pt;">We are looking for a hands-on, high-impact <strong>Director, Product Quality</strong> to lead our Field Quality and Failure Analysis engineering teams. In this role, you will hold ultimate accountability for overall field quality, reliability performance, and fleet health across all deployed commercial products.</span></p> <p><span style="font-size: 10pt;">You are a seasoned practitioner of rigorous problem-solving methodologies (8D, 5-Why, DMAIC) with a proven track record of diving deep into complex electromechanical, hardware, and firmware failures. You will bridge the gap between field service operations, customer sites, supplier quality, and internal product design teams to ensure field issues are contained rapidly, root-caused definitively, and prevented permanently.</span></p> <h3><span style="font-size: 12pt;"><strong>About the Work</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Own Field Quality & Fleet Health:</strong> Establish, monitor, and report on key field quality metrics (e.g., MTBI, MTTF, ARR, issue escape rates, service ticket turnaround time) for all shipping products and customer deployments.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Lead Failure Analysis (FA) & CAPA:</strong> Lead and grow a dedicated team of Failure Analysis Engineers. Drive rigorous Root Cause Analysis (RCA) and Corrective/Preventive Action (CAPA) processes for field returns, hardware bugs, and system-level failures.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Field Containment & Rapid Response:</strong> Establish immediate containment protocols for critical field escalations, safety events, and unexpected fleet-wide failure trends to minimize customer downtime.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Cross-Functional Feedback Loop:</strong> Serve as the critical bridge between Field Operations, Customer Success, Hardware Engineering, Software/Firmware, and Supplier Quality. Drive design-for-reliability (DFR) feedback directly into next-generation product engineering.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Manage Closed-Loop Quality Systems:</strong> Implement and maintain robust Closed-Loop Corrective Action (CAPA) tracking across multi-site field deployments and repair depots.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Executive Communication & Governance:</strong> Host regular Field Quality Reviews with leadership, presenting objective data, failure Pareto analyses, root-cause findings, and measurable CAPA progress.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>About You</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Education:</strong> Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Systems Engineering, or a relate