Staff Triage & RCA Engineer

<div class="content-intro"><p>Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.</p></div><h2><span style="font-size: 12pt;"><strong>About the Role</strong></span></h2> <p><span style="font-size: 10pt;">Agility Robotics is at the forefront of humanoid robotics, redefining how robots interact with and navigate the human world. Our robots rely on a complex intersection of hardware and advanced software to perform tasks in dynamic environments.</span></p> <p><span style="font-size: 10pt;">We are seeking a <strong>Staff Triage & RCA Engineer</strong> to provide technical leadership for software issue triage and root cause analysis across our robotic systems. In addition to leading complex investigations, this role will define the processes, tooling, and technical systems used to diagnose and resolve failures at scale.</span></p> <p><span style="font-size: 10pt;">You will serve as a technical authority for ambiguous hardware-software failures, establish standards and methodologies for triage and RCA, and drive the development of diagnostic tools and infrastructure that improve the efficiency and effectiveness of the broader engineering organization. You will also mentor engineers and help set technical direction for the discipline.</span></p> <p><span style="font-size: 12pt;"><strong>About the Work</strong></span></p> <h2><span style="font-size: 10pt;"><strong>Issue Triage</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Serve as a technical lead for complex software, firmware, and system-level failure triage.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Define and improve standardized triage processes, workflows, and disposition criteria.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead prioritization and escalation of critical software-related failures, ensuring engineering teams receive clear, actionable investigations.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Identify systemic failure trends across the fleet and drive appropriate corrective actions.</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>Root Cause Analysis</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead end-to-end investigations of novel and ambiguous failures at the hardware-software interface.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Use logs, telemetry, video, and system behavior to identify definitive root causes and contributing factors.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Establish and promote rigorous RCA methodologies and standards across the organization.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Author high-quality RCA reports and troubleshooting guidance that enable broader engineering teams to independently investigate failures.</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>Tooling & Continuous Improvement</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Define the technical direction an