Director, Operations - Crop Insurance

<div class="content-intro"><p>AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest is part of the 100+ year-old Farm Credit System – the leading provider of credit to American agriculture.</p> <p>AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West.</p></div><p>We are in search of a Director, Operations to join our Washington Lending and Insurance department in Spokane, Washington. This full-time position reports to the SVP, Operations and is accountable for effectively managing assigned Insurance Specialist staff; communicating insurance service actions, required reporting, and processing procedures to insurance specialist staff; researching changes within insurance policies, and preparing accurate crop insurance renewal forms.</p> <p><span style="text-decoration: underline;"><strong>Compensation Information</strong></span></p> <p>The base salary range for this position in Spokane, Washington is:</p> <p>Typical starting range: $66,200 - $88,700<br>Full base salary range: $66,200 - $125,200<br>Annual performance-based incentive target is 12 or 15% of base salary, depending on experience.</p> <p>*Relocation assistance will be provided to eligible candidates who must relocate to accept this position. </p> <p><span style="text-decoration: underline;"><strong>Essential Duties</strong></span></p> <ul> <li>Organize insurance specialist staff workflow and determine priorities to ensure effective and quality customer service is provided.</li> <li>Manage insurance specialist staff’s work including the processing of MPCI and Hail business into the appropriate computer systems, preparation and mailing of renewal forms, and tracking of process.</li> <li>Review MPCI and Hail provisions for changes; coordinate with insurance agent and marketing staff to prepare accurate and informative renewal and marketing materials.</li> <li>Comply with appropriate regulations and procedures in completion of applications, forms, documents and reports.</li> <li>Support a high degree of data integrity by maintaining accurate databases.</li> <li>Maintain industry knowledge through ongoing crop insurance educational training/seminars.</li> <li>Assist in conducting organizational review program requirements and establishing other appropriate monitoring systems to accurately inform management of activities and results.</li> <li>Other duties as assigned.</li> <li>Human Resource Leadership: <ul> <li>Provide proactive human resource leadership to promote high levels of employee engagement, customer service, teamwork and productivity.</li> <li>Ensure performance management actions are consistent across area of responsibility and aligned with association expectations.</li> <li>Promote talent management and succession planning to ensure adequate and effective staffing through employee transitions.</li> </ul> </li> <li>Communicate and model AgWest's commitment to employee and customer engagement; actively work with assigned staff to advance stewardship and community service initiatives.</li> <li>Perform all duties and maintains all standards in accordance with association policies, procedures, and internal controls, and ensure assigned staff follow association policies, procedures and internal controls.</li> <li&g