What you’ll be doing? <ul> <li>Handle regulatory complaints, ensuring adherence to industry standards and requirements. Address escalated customer queries from all service teams in a professional manner, using tactful customer service skills to resolve issues effectively.</li> <li>Conduct quality assurance audits to monitor service performance. Provide coaching to all service teams’ members to uphold high standards of customer service.</li> <li>Collect and analyze customer feedback on dissatisfaction and complaints. Consolidate data into reports to identify trends and recommend improvements to company products and services.</li> <li>Provide support to various departments, including Customer service, Claims, Policy Administration, and Product/Project Management. Facilitate communication and collaboration to ensure smooth operations and achieve company goals.</li> <li>Handle assigned tasks and ad-hoc duties as required. Support management in coordinating team efforts, streamlining processes, and maintaining efficient operations.</li> </ul> Who are we looking for? <ul> <li>High school certification or above, bachelor’s degree is a plus.</li> <li>2-3 years of experience with the general insurance industry is preferred </li> <li>IIQE Paper 1 and 2 Certificates is required</li> <li>Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity) </li> <li>Excellent communication in verbal and written form (Both English and Chinese) </li> <li>Excellent typing skills in both English and Traditional Chinese </li> <li>Excellent organization and time management skills </li> <li>Ability to navigate through multiple computer applications with speed and accuracy </li> <li>Ability to work independently, take direction, and prioritize accordingly </li> <li>Ability to work cross-functionally in a fast-paced environment </li> <li>Highly self-motivated, organized, and a team player </li> <li>Willingness and ability to operate in a team environment </li> </ul> Why You Should Consider This Opportunity We offer a competitive remuneration package with attractive fringe benefits, including: <ul> <li>5-day work week</li> <li>Performance bonus</li> <li>20 days of annual leave</li> <li>Leave for birthdays, marriage, parental needs, and new pets</li> <li>Medical insurance</li> <li>A flat organizational structure</li> <li>A vibrant and energetic team</li> <li>Shift allowances</li> <li>Comprehensive training</li> <li>Flexible work-from-home options</li> </ul> Ready to join us? Apply now to submit your resume with date of availability and expected salary to us!

Senior Customer Care Associate

Job Description