Wage: $21.00 Hours of Work: Full-Time (35-40 hours per week) Location: Whitehorse, Yukon At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment. <hr> Why join us? <ul> <li>Phenomenal local and international flight benefits for you and your family!</li> <li>Extra travel benefits such as hotels and cruises</li> <li>Employer paid health & dental benefits</li> <li>Group RRSP investment options</li> <li>Cargo shipping benefits</li> <li>Vehicle and home heating fuel discounts through Chieftain Energy for you and your family</li> </ul> Role Summary: The Call Centre Agent plays a crucial role in generating company revenue through outstanding customer service and sales expertise. This position involves efficiently handling incoming phone calls and email inquiries, promoting products with a courteous and professional demeanor to drive sales. Key Duties and Responsibilities: <ul> <li>Answer incoming phone calls and emails directed to personal or shared customer contact channels, ensuring prompt and courteous responses</li> <li>Deliver exceptional customer service by proactively identifying and meeting customer needs with empathy and professionalism.</li> <li>Meet or exceed call volume and revenue targets set by the company, utilizing effective sales techniques and customer service strategies to drive performance and achieve sales goals</li> <li>Provide customers with comprehensive flight and airport information, assisting with itinerary changes and updates</li> <li>Maintain up-to-date knowledge of all Air North products and services to provide accurate information to customers</li> </ul> Must haves: <ul> <li>Minimum 2 years' customer service experience</li> <li>A passion for providing superior customer service </li> <li>A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities</li> <li>Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support</li> <li>Must be a legally entitled to work in Canada</li> </ul> Nice to haves: <ul> <li>Ability to speak French or other languages</li> <li>Previous Call Centre experience </li> </ul> <spa

Call Centre Agent

Job Description