Hours of Work: Full-Time (35-40 hours per week) Location: Whitehorse, Yukon At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment. <hr> Why join us? <ul> <li>Phenomenal local and international flight benefits for you and your family!</li> <li>Extra travel benefits such as hotels and cruises</li> <li>Employer paid health & dental benefits</li> <li>Group RRSP investment options</li> <li>Cargo shipping benefits</li> <li>Vehicle and home heating fuel discounts through Chieftain Energy for you and your family</li> </ul> Role Summary: The IT Systems Analyst is the technical systems resource on the IT Systems Development team, responsible for configuring, validating, and ensuring the operational integrity of the company's airline platforms, with a primary focus on the incoming Passenger Service System (PSS) and associated SaaS solutions. Working closely with the Senior Business Analyst and reporting to the Manager, IT Systems Development, this role translates business requirements into technical configurations, executes the change management process for system updates, and ensures that platform behavior meets operational expectations. Key Duties and Responsibilities: <ul> <li> PSS and SaaS Platform Operations <ul> <li>Monitor and validate system behavior across airline platforms; identify and log deviations from expected operation</li> <li>Own configuration change processing end-to-end: intake, assessment, implementation, testing, documentation, and communication</li> <li>Perform technical feasibility checks for enhancement requests prior to business prioritization</li> <li>Track and escalate system defects, vendor SLA concerns, and operational risks to vendors and IT Leadership with appropriate documentation</li> <li>Maintain accurate and current system configuration records, integration maps, and change logs</li> </ul> Vendor & Integration Coordination <ul> <li>Serve as the primary technical point of contact with airline system vendors on operational issues, platform releases, and configuration requests</li> <li>Track open vendor tickets through to resolution; provide clear status updates to the IT team and affected business units</li> <li>Support integrations between SaaS platforms and internal systems; coordinate with vendors on interface behavior and troubleshooting</li> <li>Participate in vendor release reviews, product updates, and technical working sessions</li> <li>Liaise with government agencies and third parties (e.g. CBS

IT System Analyst

Job Description