Northern Regional Manager

<h1><span style="color: rgb(230, 126, 35);">Northern Regional Manager</span></h1> <p><span style="color: rgb(45, 100, 156); font-size: 12pt;"><strong>Help keep Northern communities connected through safe, reliable regional air service. </strong></span></p> <p>Air North, Yukon’s Airline has been connecting Yukoners, northern communities, and southern destinations since 1977. Built on nearly 50 years of community support and investment from the Vuntut Gwitchin First Nation, we are proud of the service our 500-person team delivers every day.</p> <p>We're looking for a leader who shares our commitment to community, safety, reliability, accountability, and respect. As Northern Regional Manager, you'll play a key role in connecting northern communities by providing hands-on leadership across our northern operations, supporting frontline teams, and ensuring safe, reliable service throughout the network. This is an exciting opportunity for someone who thrives on leading people, solving operational challenges, building strong relationships, and making a meaningful impact in northern aviation.</p> <h2><span style="color: rgb(53, 135, 219); font-size: 14pt;">At a glance</span></h2> <p>Reports to: Director of Ground Operations</p> <p>Location: Whitehorse, Yukon</p> <p>Travel: Frequent travel to northern outstations</p> <h2><span style="color: rgb(53, 135, 219); font-size: 14pt;">What you’ll do</span></h2> <p>In this role, you will provide practical, visible leadership across Air North’s northern operation. You will work with station teams, contractors, vendors, airport authorities, local communities, and internal departments to keep the operation moving safely and reliably.</p> <h3><span style="color: rgb(230, 126, 35);">Operational Leadership</span></h3> <ul> <li>Oversee safe and efficient aircraft handling, passenger service, baggage operations, grooming, and ramp activities</li> <li>Monitor operational performance, including on-time performance, delays, baggage handling, staffing, customer service, and overall station reliability</li> <li>Lead teams to provide calm, practical support during irregular operations and emergencies</li> </ul> <h3><span style="color: rgb(230, 126, 35);">People Leadership</span></h3> <ul> <li>Lead coach, mentor, and support team members across the northern region</li> <li>Participate in hiring, training, succession planning, and employee development</li> <li>Build a culture of teamwork, accountability, professionalism, service and safety</li> </ul> <h3><span style="color: rgb(230, 126, 35);">Safety, Service & Compliance</span></h3> <ul> <li>Support compliance with Transport Canada requirements, airport authority requirements, company policies, and Safety Management System standards</li> <li>Promote safety awareness and practical operational best practices across northern stations</li> <li>Resolve escalated operational and customer service matters in a timely, respectful, and professional way</li> </ul> <h3><span style="color: rgb(230, 126, 35);">Planning, Reporting & Relationships</span></h3> <ul> <li>Monitor staffing levels, overtime, operational expenses, vendor performance, and resource needs</li> <li>Support contract management, operational planning, reports, performance summaries, and recommendations</li> <li>Maintain positive working relationships with airport authorities, ground service providers, contractors, and local communities</li> <li>Build and maintain strong relationships with northern communities, Indigenous governments, and k