Solution Architect

<div class="content-intro"><h3><span style="font-family: arial, helvetica, sans-serif;">Meet the future</span></h3> <p><span style="font-family: arial, helvetica, sans-serif;">Akoya is an API-based network backed by major financial institutions that creates a safer and more transparent way for people to safely send their personal financial data to third-party financial apps. If you are inspired and fascinated by innovative technology that solves complex, real-world problems, then join us as we transform how financial data is accessed and shared. Akoya offers a highly collaborative, fast-paced, and fun working environment and our team is comprised of diverse, creative, and driven professionals with expertise in the banking, securities, fintech, and data aggregation industries. We are an equal opportunity employer. Come join us and be part of this exciting journey – check out <a href="http://www.akoya.com/"><strong>www.akoya.com</strong></a> for more information!</span></p></div><p><strong>The Role</strong></p> <p>The Solution Architect is Akoya's technical bridge between our network and the customers building on top of it, engaging from the earliest pre-sales conversations through implementation, go-live, and ongoing support. This role reports to the Head of Customer Solutions & Support. Solution Architects work hands-on with customer engineering teams — demonstrating the product, scoping integrations, configuring authentication and SSO, and troubleshooting API issues — while building trusted relationships with stakeholders ranging from individual developers to executives. It's a highly technical, customer-facing role that combines deep API and security expertise with strong communication and problem-solving instincts.</p> <p><strong>As a Solution Architect, you will:</strong></p> <ul> <li><strong>Pre-Sales & Solutioning</strong> <ul> <li>Serve as the primary technical resource for prospective and new Akoya customers throughout the sales cycle</li> <li>Deliver technical product demonstrations and proofs-of-concept tailored to a customer's use case and existing stack</li> <li>Gather, document, and assess integration requirements and technical specifications directly with customer engineering teams</li> <li>Build sample code, Postman collections, or lightweight integration prototypes to validate feasibility and de-risk deals before contract signature</li> <li>Be assertive in recommending the right solution architecture for a customer's needs and willing to raise the flag when a customer's proposed approach won't work</li> </ul> </li> <li><strong>Implementation & Onboarding</strong> <ul> <li>Own the technical onboarding of new customers from contract signature through go-live</li> <li>Configure and troubleshoot delegated authorization flows (OAuth 2.0, OIDC, SAML) and SSO integrations hands-on with customer teams</li> <li>Debug REST/JSON API integration issues using tools such as Postman, curl, browser dev tools, and network/packet traces</li> <li>Write and maintain integration guides, runbooks, and technical documentation for customers and internal teams</li> <li>Run joint testing and troubleshooting sessions with customer technical teams through go-live</li> </ul> </li> <li><strong>Post-Sales & Support</strong> <ul> <li>Handle escalated technical support issues, performing hands-on root-cause analysis across API, network, and authentication layers</li> <li>Serve as the customer's technical advocate internally, relaying feedback and requirements to Product and Engineering</li> <li>Partner with Product Development to