Patient Relations Liaison

<div class="content-intro"><p>Akido builds AI-powered doctors<strong>.</strong> Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.</p> <p>Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving <a href="https://www.fastcompany.com/91231274/how-one-la-doctor-is-using-ai-to-help-homeless-communities-get-medical-care">unhoused communities</a> in Los Angeles to <a href="https://www.wsj.com/articles/the-ai-doctor-will-see-new-york-ride-share-drivers-now-5ba53e6c?mod=Searchresults_pos1&page=1">ride-share drivers</a> in New York.</p> <p>Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. <a href="https://www.businesswire.com/news/home/20250515102298/en/Akido-Raises-%2460-Million-Series-B-to-Expand-Reach-of-ScopeAI-its-Breakthrough-Health-Artificial-Intelligence">Read more about Akido’s $60M Series B</a>. More info at <a href="http://Akidolabs.com">Akidolabs.com</a>.</p></div><p><strong><span data-contrast="auto">Position Summary</span></strong> </p> <p><span data-contrast="auto">The Patient Relations Liaison supports the Operations Manager of Patient Relations with strategic growth, community outreach, and marketing initiatives across the organization's two regions. This includes assisting with patient engagement efforts, community events, patient retention programs, reputation management activities, and initiatives designed to increase patient satisfaction, access to care, and organizational visibility within the communities served.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The ideal candidate possesses strong interpersonal skills, customer service expertise, conflict resolution abilities, and a passion for enhancing both the patient experience and organizational growth.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Essential Functions</span></strong> </p> <ul> <li><span data-contrast="auto">Assist the Operations Manager of Patient Relations with regional growth and marketing efforts. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Represent the organization at community outreach events, health fairs, patient engagement activities, and networking opportunities. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Support initiatives aimed at strengthening the organization's reputation and patient experience throughout both regions. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Assist with gathering patient feedback and testimonials to identify opportunities for service enhancement and brand awareness. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Collaborate with clinic operations teams to improve patient access, communication, and community engagement efforts.</span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto">Key Responsibilities</span></strong></p> <ul> <li><span data-contrast="auto">Support growth initiatives by helping identify opportunities t