Senior Technical Account Manager

<h2><strong>Senior Technical Account Manager - EMEA</strong></h2> <p>We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone.</p> <p><strong>The Role:</strong> We are looking for a customer-centric <strong>Senior Technical Account Manager (TAM)</strong> with a direct focus on our largest enterprise customers. The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time-to-value when using Aiven’s Open Source services. You will act as a single point of contact and customer advocate, providing direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff.</p> <p><strong>What You'll Do:</strong></p> <ul> <li><strong>Build Relationships:</strong> Help customers succeed by building successful relationships throughout the entire customer journey.</li> <li><strong>Technical Strategy:</strong> Develop a deep technical understanding of the customer’s business priorities, operational models, cloud architecture, and technical initiatives.</li> <li><strong>Operational Advisory:</strong> Maintain awareness of customer operations to assist with operational planning and risk management, acting as an advisor for deployments.</li> <li><strong>Cross-Functional Advocacy:</strong> Act as a conduit into Aiven’s Sales, Support, Engineering, and Product Management teams to represent customer interests.</li> <li><strong>Operational Reviews:</strong> Conduct regular reviews on incidents, field advisories, security vulnerabilities, and root-cause analysis.</li> <li><strong>Sales Collaboration:</strong> Participate in sales account planning and support account penetration and pipeline growth strategies.</li> <li><strong>Travel:</strong> Travel up to 10% of the time to meet with customers.</li> </ul> <p><strong>What We're Looking For:</strong></p> <ul> <li><strong>Technical Expertise:</strong> A deep conceptual and hands-on understanding of <strong>Apache Kafka</strong> and at least one of the following: <strong>PostgreSQL, ClickHouse, or OpenSearch</strong>.</li> <li><strong>Consulting Background:</strong> Proven experience in technology sales, pre-sales, or technical consulting.</li> <li><strong>Development Skills:</strong> Fluency in one or more programming languages such as Java, Python, Go, or Ruby.</li> <li><strong>Cloud & Infrastructure:</strong> Knowledge of public clouds (AWS, Google, or Azure) and experience with Linux operating systems, networking basics (DNS, VPC), and relational databases.</li> <li><strong>Communication:</strong> Excellent presentation and problem-solving skills, with the ability to articulate technical requirements to both customers and internal Product teams.</li> <li><strong>Project Management:</strong> Ability to manage multiple projects, determine urgency, and execute detailed action plans.</li> <li><strong>Nice to Have:</strong> Previous experience in Customer Relationship Management (CRM) and migration experience (e.g., Oracle to PostgreSQL).</li> </ul> <p><strong>Amazing! What’s next:</strong> If you think Aiven is the place for you and that our Values align with yours