Support Associate - Vietnamese Speaking (Based in Bangkok with relocation support)
Job Description
<div class="content-intro"><p></p> <p><strong>About Agoda</strong></p> <p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. </p> <p> </p> <p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p> <p> </p> <p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p></div><p><strong><span data-contrast="auto">Our Purpose – Bridging the World Through Travel</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Get to Know Our Team</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">The Opportunity</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">As a Support Associate in Bangkok</span><span data-contrast="auto">,</span><span data-contrast="auto"> supporting Vietnamese and English queries</span><span data-contrast="auto">, you will:</span><span data-cc