Technical Services Manager

<div class="content-intro"><div> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-olk-copy-source="MessageBody">Want to be a part of </span>Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?</span></p> </div> <div> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-olk-copy-source="MessageBody">AirTrunk is a </span>hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…</span></p> </div> <div> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Come join the A-Team at AirTrunk, where the cloud meets the ground.</span></p> </div> <p> </p></div><h2><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(53, 152, 219);"><strong>Your Impact</strong></span></h2> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">First point of contact for AirTrunk’s customers in respect of works planning, incident management and reporting</span></li> </ul> <p> </p> <h2><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(53, 152, 219);"><strong>What You'll Do</strong></span></h2> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Lead all aspects of the planning and coordination of all preventive maintenance and repair works, ensure change management and incident management procedures are followed; coordinate activities as required with customers</span></li>