<div class="content-intro">At Alamar, we are passionate about enabling our customers to make scientific discoveries that translate into clinical outcomes and benefit patients. Our team is growing quickly as we develop innovative approaches to measure critical protein biomarkers from liquid samples that can enable the earliest possible detection of disease. We believe the next frontier in biology is enabled by measuring proteins at higher sensitivity in highly multiplexed assays at the push of a button, which is something only Alamar can do. As we build our team, we seek collaborative, driven, intellectually curious people committed to solving complex challenges. Our culture rewards accountability and cross functional teamwork because we believe this enables the kind of breakthrough thinking that will accelerate our mission.</div>Would you like to make a significant impact in life science research and early disease detection at an expanding company? We are searching for a remote Field Service Engineer II to join a dynamic team of professionals supporting Alamar’s automated instrument for high-precision proteomic analysis. Centered upon field engineering within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This is a customer facing, hands on role and offers the opportunity to make meaningful impact on the development of our field service team. The role has significant opportunity for accelerated learning along with close collaboration with Service Development, Engineering, and R&D teams. This role will be a REMOTE role but will need to be based in the Bay Area per our customer needs. Primary Responsibilities: <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s ground breaking ARGO platform in customer facilities</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide exceptional levels of remote and on-site customer support primarily in western US.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">When not at customer sites be on-site at Fremont location to create / review / test technical work instructions, manuals, and bulletins</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Initiate and cultivate positive relationships with customers and colleagues</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Address customer requests rapidly including documenting in CRM system</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide v

Field Service Engineer II

Job Description