Manager, Software Development - Onboarding Team

<h2><strong>About AlayaCare </strong></h2> <p>At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. </p> <p>With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.</p> <h2><strong>About the Role</strong></h2> <p>We are seeking a Manager, Software Development to join one of our Product teams. Reporting to the Associate Director, you will cultivate a strong team identity with personalized coaching and mentoring. Depending on your strengths and where we need you most, this could be a product team delivering customer-facing capabilities in areas such as scheduling, clinical documentation, or billing, or a platform team building the shared services, tooling, and foundations that every product team depends on.</p> <p>You will be responsible for driving both technical excellence and team development, helping AlayaCare scale its product offerings while maintaining a high standard of reliability, performance, and impact for our customers — and for raising the bar on how effectively your team builds with AI.</p> <p><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">As a Manager, Software Development you will cultivate a strong team identity while coaching and mentoring each team member. The team will work directly on the systems that power how new customers come on board, making onboarding faster, reducing manual effort, and ultimately improving the experience for both internal teams and customers. Expect a fast-paced environment with a strong sense of purpose, where your contributions will directly cut the time and cost it takes to bring new customers into the fold, and shape how the company scales. Join us in building the next generation of admin tooling that powers efficient, seamless customer onboarding.</span></p> <p>AlayaCare Product teams operates AI-first. AI assistance is the way we specify, build, test, review, and operate software, with humans clearly accountable for correctness, quality, and risk.</p> <h2><strong>What You’ll Do</strong></h2> <h3><strong>People Leadership & Team Development</strong></h3> <ul> <li>Hire, coach, and retain top engineering talent, setting clear expectations and providing frequent, actionable feedback.</li> <li>Foster a high-trust culture of ownership, accountability, inclusion, and continuous learning.</li> <li>Conduct performance assessments and drive career development for team members, using a balanced view of impact — quality, reliability, and outcomes alongside delivery throughput — rather than raw output counts.</li> <li>Coach engineers at every level on effective and responsible AI-assisted development and raise the floor for anyone who is not yet getting leverage from it.</li> </ul> <h3><strong>Technical & Operational Excellence</strong></h3> <ul> <li>Own the software delivery lifecycle end-to-end for your team, from technical design to deployment and operations.</li> <li>Lead by example in engineering standards, technical decisions, operational best practices, and quality ownership. Collaborate with product, design, and other engineering leaders to deliver solutions that are performant, secure, and scalable.</li> <li>Own the responsibility for quality regarding