Professional Services Consultant (Clinical)

<p><span style="font-size: 12pt;"><strong>We’re hiring a Professional Services Consultant (Clinical)</strong></span></p> <p><span style="font-size: 12pt;">🗓️ Full-time | Permanent</span></p> <p><span style="font-size: 12pt;">📍 Preferred location: Sydney, Melbourne, Brisbane, Adelaide, Perth</span></p> <p><span style="font-size: 12pt;">🏡 Hybrid working: 2 days in office, 3 days WFH</span></p> <p><span style="font-size: 12pt;">💰 Competitive salary package, commensurate with experience + company stock (RSUs)</span></p> <h1> </h1> <h1><span style="font-size: 12pt;">👋 Meet AlayaCare!</span></h1> <p><span style="font-size: 12pt;"><span data-contrast="none">We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond.</span><span data-ccp-props="{"335559739":140}"> </span></span></p> <p><span style="font-size: 12pt;"><span data-contrast="none">Our platform helps care providers deliver exceptional service in homes, communities, and residential settings.</span><span data-ccp-props="{"335559739":140}"> </span></span></p> <p><span style="font-size: 12pt;"><span data-contrast="none">We’re big on Tech with Purpose and passionate about improving lives while building strong software, strong teams and better outcomes for customers.</span><span data-ccp-props="{"335559739":140}"> </span></span></p> <h1><span style="font-size: 12pt;">The Role</span></h1> <p><span style="font-size: 12pt;">Reporting to the Director of Residential Operations, our Professional Services Consultants (PSCs) work as part of the Professional Services team to lead the implementation of our software for clients post-sale, as well as providing advanced consulting and training activities post-implementation.</span></p> <p><span style="font-size: 12pt;">PSCs work to understand customer needs in detail, build and find solutions to meet these needs, and then ensure the solution works as expected before our Customer Experience team takes over.</span></p> <p><span style="font-size: 12pt;"><strong><em>In this clinical-focused role, you’ll work closely with customers’ clinical teams to build out the clinical tools in the system needed to support care. </em></strong></span></p> <p><span style="font-size: 12pt;">PSCs will assist in mentoring Professional Services Associates (PSAs) when they are assigned to PSC projects and are gaining skills and experience to progress to a Senior PSC role, where they can lead complex and enterprise projects independently.</span></p> <p><span style="font-size: 12pt;">Our team is expanding, and we are looking for the right person to join our team. It is an ideal opportunity for a clinical or Registered Nurse professional currently supporting an aged care provider who would like to transition into a more technical implementation and support role. If you thrive on creating efficiencies and improving processes, you’ll do great things here. We’re open to a range of experience and will tailor the remuneration and training package to the successful candidate.</span></p> <h1><span style="font-size: 12pt;">Your days will involve:</span></h1> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Leading workshops with customers to elicit, document, understand and analyse their business processes and requirements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Preparing project