IT Support Specialist
Job Description
<p><strong><span data-contrast="auto">Do work that matters. </span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">At AlertMedia, </span></strong><span data-contrast="auto"><span data-ccp-props="{}">we help organizations protect their people, operations, and brand. Our modern<strong> Risk Intelligence and Response</strong> platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.</span></span></p> <p><strong><span data-contrast="auto">Our core values drive us in our important mission of keeping people safe & informed: </span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="auto">We’re humans not robots </span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Customers always come first </span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">We work better together </span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Simplicity is our strength </span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Our reputation is priceless </span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Hard work pays of</span></li> </ul> <div id="pdf_viewer" class="p-pdf_viewer__content"> <div class="p-pdf_iframe__page" data-page-number="3"> <div class="textLayer" data-main-rotation="0"> <p><span data-contrast="auto">The </span><strong><span data-contrast="auto">IT Support Specialist</span></strong><span data-contrast="auto"> at AlertMedia will work with other IT staff to provide our employees with fast and friendly support with all their technology needs. This includes diagnosing, repairing, maintaining and upgrading Windows & Mac computers, servers, phones and critical software applications as necessary to ensure smooth operation.</span><span data-ccp-props="{"201341983":0,"335559740":256}"> </span></p> <p><strong><span data-contrast="auto">Who you are:</span></strong><span data-ccp-props="{"201341983":0,"335559740":256}"> </span></p> <p><span data-contrast="auto">You are a highly motivated, organized team player who is passionate about technology, customer service, and operational follow-through. You bring exceptional attention to detail, quickly get to the “why” behind every request or issue, and proactively keep work moving through clear action and timely communication. You are a self-starter who enjoys a challenge, thrives in a fast-paced environment, and takes pride in providing efficient, thoughtful support to fellow employees. You love figuring out how computers work, learning new things, following the latest OS updates, and have a healthy respect for patch management.</span><span data-ccp-props="{"201341983":0,"335559740":256}"> </span></p> <p><strong><span data-contrast="auto">What you get to do every day:</span></strong><span data-ccp-props="{"201341983":0,"335559740":256}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" dat