Revenue Operations Manager

<p><a href="https://www.pointcentral.com/">PointCentral </a>is seeking a strategic, detail-oriented <strong>Revenue Operations Manager</strong> to own and optimize the <strong>core sales and revenue operations engine</strong>. This role focuses on <strong>fundamental sales operations, </strong>enabling consistent execution across Sales and Service Provider teams by maintaining strong CRM discipline, ensuring data hygiene, and supporting tech-enabled outbound programs that convert demand into pipeline.</p> <p>The Revenue Operations Manager is an operations-focused role accountable for foundational sales processes, systems, and workflows that remove friction from the sales cycle, while <strong>managing an Operations Administrator</strong> and partnering closely with Sales, Marketing, Product, and Implementation to operationalize revenue programs, support pricing and proposal processes, and drive continuous improvement. This role is ideal for a <strong>highly analytical, tech-savvy, and process-driven individual</strong> who enjoys creating order from complexity and building scalable systems that enable revenue growth and sales efficiency.</p> <p><strong>Key Responsibilities:</strong></p> <p><strong>Core Sales Operations & Revenue Hygiene (Primary Responsibility)</strong></p> <ul> <li>Own and continuously improve <strong>day-to-day sales operations</strong>, including CRM data hygiene, pipeline integrity, and reporting accuracy.</li> <li>Define, document, and enforce standard sales processes across lead management, opportunity management, handoffs, and forecasting.</li> <li>Manage and mentor the <strong>Operations Administrator</strong>, ensuring operational tasks, data upkeep, and process execution are completed accurately and on time.</li> <li>Partner with Sales leadership to identify operational gaps, remove friction, and ensure reps can focus on selling.</li> </ul> <p><strong>Tech-Enabled Outbound & Revenue Programs</strong></p> <ul> <li>Design and operate <strong>tech-driven outbound programs</strong> that activate existing lead and account data into pipeline.</li> <li>Own sequencing, workflows, and automation within sales engagement and AI-powered outreach platforms.</li> <li>Enable Sales with scalable outbound cadences, templates, and workflows rather than performing SDR-level outreach.</li> <li>Continuously test, optimize, and improve programs using performance data and conversion metrics.</li> </ul> <p><strong>Pricing, Packaging, and Proposal Operations</strong></p> <ul> <li>Maintain standardized pricing frameworks and packaging that support repeatable selling motions.</li> <li>Own proposal templates, pricing tools, and presentation standards to improve speed, accuracy, and consistency.</li> <li>Operate lightweight deal desk workflows for non-standard pricing, approvals, and tracking.</li> <li>Ensure pricing and deal data is accurately captured in Salesforce for reporting and forecasting.</li> </ul> <p><strong>Product & Program Launch Operations</strong></p> <ul> <li>Coordinate the <strong>operational execution</strong> of product and service launches, ensuring readiness across Sales, partners, and Implementation.</li> <li>Partner with Marketing and Product to translate launches into sales-ready workflows, tools, and processes.</li> <li>Ensure launches are tracked, adopted, and measured through defined operational metrics.</li> </ul> <p><strong>Measurement & Continuous Improvement</strong></p