Senior Account Manager

<p>Made Thought (part of AKQA and WPP) is a global creative office based in London and New York, driven by an obsession with intelligent creativity. Built on the belief that design has the power to propel companies and culture forward, we see creativity and compassion as essential tools in building a world we want to be a part of. As a collective of thinkers and makers, we use these tools to give intelligent ideas their most compelling form, building worlds that give both leaders, owners and operators a new way to be seen, and a new way to see themselves.</p> <p>As a Senior Account Manager, this role is responsible for the effective management and delivery of larger and/or more complex projects, ensuring the best creative solutions across a designated portfolio of clients are achieved in the most efficient, profitable and imaginable way for the Studio. A main responsibility of this role is for growing accounts, building a strong platform for commercial growth and best-in-class creative work. A SAM must be creatively minded and understand how to carefully balance the flexibility required of a business with creativity at its core, alongside the rigour and strong organisational skills which some of our clients can expect. You will be responsible for nurturing strong partnerships with clients, managing their expectations accordingly, whilst also building, nurturing and inspiring talent within the Account Management team.</p> <p class="p2">RESPONSIBILITIES</p> <p class="p1"><span class="s1">—</span> Manage a number of projects in the Studio totalling circa £1 - £2.5 million per annum. You will be responsible for the allocation, planning forecasting and proactive management and problem solving of all projects within your portfolio, ensuring they are set up for success from the outset.</p> <p class="p1"><span class="s1">—</span> Grow your accounts beyond their initial scope. You will proactively make recommendations to the Account Director or client.</p> <p class="p1"><span class="s1">—</span> Work alongside the Leadership & New Business team, becoming the key client contact and owning that relationship throughout the project and for any on-going opportunities. Escalating any issues to the Account Director.</p> <p class="p1"><span class="s1">—</span> Be accountable for writing proposals for larger scale projects, seeing guidance from the Account Director and New Business team where required.</p> <p class="p1"><span class="s1">—</span> Develop Senior client relationships, understanding the client from both a personal and Studio perspective.</p> <p class="p1"><span class="s1">—</span> Manage both the day-to-day and longer-term career growth plans of Account Mangers within your team, providing clear and ongoing developmental feedback and support. You will run growth conversations with your team wherever necessary.<span class="s1">—</span> Be actively seen as the client escalation point for larger projects when working with more Junior members of the AM team and have the ability to understand when further escalation to the Account Director is required.</p> <p class="p1"><span class="s1">—</span> Forecasting Studio workflow for the upcoming quarter for your projects and flagging any drastic changes to the Account Director and resource manager.</p> <p class="p1"><span class="s1">—</span> Help to bridge the gap between the Client Services and Design teams by nurturing a collaborative relationship between the two.</p> <p class="p1"><span class="s1">—</span> Organise your team, balancing the project needs and inspiring individuals to create their best output.</p> <p class="p1"><span class="s