Senior Account Manager

<h3><strong>🧡 </strong>About Alma</h3> <p>At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.</p> <p>Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.</p> <p>As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers.</p> <p>With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!<br><br></p> <p> </p> <h3><strong>👐 </strong>About the team</h3> <p><span style="font-size: 10pt;">Our<strong> Account Manager team</strong> key role is to position Alma as a <strong>true business partner with our top merchants</strong>. In short, our Account Managers are in charge of a portfolio of large accounts, with whom you'll work closely to make them successful.</span></p> <p><span style="font-size: 10pt;">You'll be arriving at the beginning of the experience, as our team was created in March 2021. There is still a lot to create! This means you'll have a key role in shaping the function.</span></p> <p><span style="font-size: 10pt;">Reporting to the Account Manager Team Lead, you will work closely with the Sales team, the Onboarding team, the Retail Training team and the Merchant Support team.</span></p> <p><strong>This position is a permanent role, based in Paris. <br><br></strong></p> <p> </p> <h3><strong>💼 </strong>About the job</h3> <p><span style="font-size: 10pt;">In a nutshell, <strong>your key responsibilities</strong> will consist in:</span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Manage, negotiate and retain a portfolio of large accounts</strong>. Establish trustful relationships with Alma’s large merchants. Be the key point of communication for the merchants' stakeholders, while working closely with the other functions (Onboarding, Training, Support).</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Deliver meaningful insights</strong>. Analyse merchants' performance to provide superior insights on their businesses. Develop expertise in your field to constantly position Alma as a strategic partner, helping the merchants achieve their goals.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Identify key business opportunities</strong>. Identify up-sell/cross-sell opportunities on your accounts and develop strategic plans with the merchants. Ensure your accounts get the most out of Alma (maximise conversion, increase turnover, increase basket size) by leveraging the tools we have developed.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Be the voice of merchants</strong>. Share insights and feedback from merchants with the Product & Engineering team and the wider organisation, helping to constantly improve our solution and the merchants' experience.<br><br></span></li> </ul> <p> </p> <h3><strong>🧰 </strong>You will work with</h3> <ul> <li>Salesforce</li> <li>Gong</li> <li>Aircall</li> <li>Dust</li> <li>SalesNavigator<br><br>&