Technical Delivery Manager, Public Sector

<div class="content-intro"><p>Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.</p></div><p><strong>The Opportunity at Altana</strong></p> <p>We’re looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our public sector customers, guiding them in effectively and efficiently operating Altana’s platform. As a TAM, you’ll be the driving force behind user adoption, product enablement, and value realisation, ensuring overall customer success. You’ll be our customers’ champion, serving as their day-to-day relationship manager, conducting regular check-ins, and helping their end users consistently translate product insights into operational value.<br><br>Internally, you’ll articulate recurring customer needs and pain points to the business, wrangle cross-functional engineering and product teams to deliver on planned deliverables for your user base, and develop account strategies to strengthen our ongoing partnership with customers. You’ll evolve into a power use of Altana’s products and will use this knowledge to stimulate growth of product usage, up-selling, and cross-selling expansions. You will own the success of our customer deployments, focusing heavily on value creation and customer outcomes.</p> <p><strong>You Will</strong></p> <ul> <li>Manage successful customer deployments and technical work streams from end-to-end, with the ability to effectively manage priorities, deliver on-time, and communicate effectively internally and with customers.</li> <li>Become a power-user of the Atlas platform, then support Public Sector customers in rapidly achieving value, while identifying new use cases to address customer pain points.</li> <li>Own customer relationships including conducting Quarterly Business Reviews and leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate Altana teams.</li> <li>Respond to user support queries and build processes that enable us to scale our TAM functions as our customer base increases.</li> <li>Be held accountable for effectively synthesising and communicating feedback to the product team.</li> <li>Coordinate the specification of new or expanded features, involving deep collaboration with Altana’s Product & Engineering teams.</li> <li>Collaborate with our Implementation Engineering team to ensure successful delivery and work closely with our Sales Engineering team to identify and prioritise growth opportunities.</li> <li>Collaborate with Account Executives to identify and capitalise on expansion opportunities, transforming them into reality.</li> <li>Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals.</li> <li>Grow to become an expert in how governments and enterprises can leverage technology to address supply chain risk, trade enforcement and trade facilitation use cases.</li> </ul> <p><strong>About You</strong></p> <ul> <li>You have 4-6 years of customer management, technology consulting, or general technology delivery experience, ideally some that involves working with government stakeholders.</li> <li>You are just as comfortable working with software engineers and data scientists as you are with non-technical customer stakeholders, and have previous experience of translating complex data or technology concepts to new audiences.</li> <li>You can demonstrate a history of successfully expanding technical accounts year over year or leading complex software projects and pr