IT Support Specialist
Job Description
<div class="content-intro"><p>We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.</p> <p>As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.</p> <p>When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.</p></div><div> <p>We are looking for an experienced IT Support Specialist to provide onsite support for manufacturing and shop floor <span class="___1cs5bdp f1w7gpdv f5p0z4x">operations</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">in</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Kinston,</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">North</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Carolina.</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">This</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">role</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">serves</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">as</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">the</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">critical</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">link</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">between</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">shop</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">floor</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">users</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">and</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Digital</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">support</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">organizations,</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">ensuring</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">efficient</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">incident</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">management,</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">request</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">coordination,</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">and</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">proactive</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">user</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">support.</span></p> <p>The specialist will focus primarily on supporting industrial and manufacturing applications, machines, tooling systems, and Digital for Operations (DO) solutions. <span class="___1cs5bdp f1w7gpdv f5p0z4x">While</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">not</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">primarily</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">responsible</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">for</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">technical</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">resolution,</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">the</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">role</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">plays</span>