IT Transformation Lead

<div class="content-intro"><p>We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.</p> <p>As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.</p> <p>When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.</p></div><p></p> <div> <p>We are seeking an experienced <strong>IT Transformation Lead</strong> to drive strategic transformation initiatives within a large enterprise environment. This role is ideal for a project management professional who thrives in complex organizations and has a strong understanding of IT Service Management (ITSM), ServiceNow, process improvement, and organizational change.</p> <p>The ideal candidate is a proactive leader who can effectively manage multiple projects and stakeholders while identifying opportunities to optimize processes, strengthen governance, and improve service delivery. They will serve as a trusted advisor to leadership, providing project and PMO leadership across key transformation initiatives and helping the organization achieve its digital workplace objectives.</p> <h3>Responsibilities</h3> <ul> <li>Support Digital Workplace leadership in planning and executing strategic transformation initiatives.</li> <li>Review existing business and IT processes, identify inefficiencies, and implement improved ways of working.</li> <li>Drive continuous improvement efforts to enhance operational effectiveness and service delivery performance.</li> <li>Strengthen ITSM governance, processes, controls, and overall service management maturity.</li> <li>Support inventory management and Configuration Management Database (CMDB) improvement initiatives.</li> <li>Lead and coordinate multiple projects and workstreams within a large enterprise environment.</li> <li>Provide project management and PMO leadership, ensuring projects are delivered on time and within scope.</li> <li>Develop and maintain project plans, schedules, status updates, dashboards, and stakeholder communications.</li> <li>Manage project risks, issues, dependencies, and mitigation strategies.</li> <li>Coordinate stakeholders across departments, business functions, and locations to ensure alignment and project success.</li> <li>Act as a trusted advisor to leadership by providing recommendations, insights, and strategic guidance.</li> <li>Support organizational change management activities to drive adoption of new processes, tools, and ways of working.</li> <li>Foster collaboration and accountability across cross-functional teams to achieve transformation goals.</li> </ul> <h3>Qualifications</h3> <ul> <li>Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field.</li> <li>Minimum of 3 years of project management experience in a large enterprise environment.</li> <li>Proven experience leading business transformation, process improvement, or organizational change initiatives.</li> <li>Hands-on experience with ServiceNow and IT Service Management (ITSM) processes is required.</li> <li>Str