Salesforce Consultant

<div class="content-intro"><p></p> <p> </p> <p></p></div><p><strong>About AMEND:</strong></p> <p><span data-teams="true">AMEND is a management consulting firm based in Cincinnati, OH with areas of focus in operations, analytics, and technology. We are focused on strengthening the people, processes, and systems in organizations to generate a holistic transformation. Our three-tiered approach provides a distinct competitive edge and allows us to build strong relationships and create customized solutions for every client. This is an incredible time to step into a growing team where everyone is aligned to a common goal to change lives, transform businesses, and make a positive impact on anything we touch. </span><br><br><strong>Overview:</strong></p> <p>The Salesforce Administrator consulting role is an incredibly exciting position in one of the fastest-growing segments of AMEND. You will be able to utilize your Salesforce knowledge on a diverse array of projects in a client-facing role, solving business problems by delivering innovative solutions to our clients. This will include automating and supporting complex business processes, creating reports & dashboards, and training clients on Salesforce. We are looking for highly motivated team members to deliver these solutions to our clients while seeking to build long-term relationships and deliver rapid, meaningful, and lasting business value. Our offerings span the entire Salesforce implementation lifecycle including analysis, design, data migration, customization, building, testing, deployment, and training.<br><br> <br><strong>Job Tasks:</strong></p> <ul> <li>Implement and customize Salesforce solution projects that involve the Sales Cloud (CRM) and integrations with other client systems such as eCommerce sites and databases</li> <li>Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasks</li> <li>Gather detailed requests for improvements or changes to the system, prioritize needs, and implement these changes as appropriate</li> <li>Automate processes using Salesforce tools such as Flow, approval processes, and validation rules</li> <li>Assist with setting Salesforce implementation standards in client projects</li> <li>Respond to a variety of broad questions and concerns from client management regarding project requirements, providing expertise in technical standards and conditions</li> <li>Communicate the status of client requests and determine the feasibility of projects, while documenting findings and actions</li> <li>Lead discovery workshops and detailed functional design meetings</li> <li>Provide administrative guidance and translate business process requirements to developers as needed</li> <li>Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects</li> <li>Complete relevant client website administrative work as needed</li> </ul> <p><br><strong>Qualifications:</strong></p> <ul> <li>Expertise within Sales Cloud (CRM) and (preferred) Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, and Custom Cloud</li> <li>(Preferred) Salesforce Administrator Certification or equivalent Salesforce experience</li> <li>(Preferred) Ability to triage code such as SOQL Queries, Apex, and LWC/JavaScript</li> <li>Detailed knowledge of Custom Report types and reporting/dashboards in Lightning experience</li> <li>Ability to work with cr