<div class="content-intro">WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.</div>OVERVIEW The Retail Support Specialist is a key member of the Tier 2 Retail IT team, responsible for providing day-to-day technical support to retail stores and supporting New Store Opening (NSO) activities. This role focuses on timely issue resolution, high-quality customer service, and consistent execution of established IT processes. The Retail Support Specialist works closely with peers, the Senior RSD, and the RSD Manager to resolve incidents, fulfill requests, and ensure retail technology operates reliably and efficiently. RESPONSIBILITIES <ul> <li>Provide Tier 2 technical support for retail stores and NSO activities, including troubleshooting hardware, software, network, and POS issues. </li> <li>Own and manage assigned tickets through resolution, ensuring timely updates, proper documentation, and customer communication. </li> <li>Follow established troubleshooting processes, runbooks, and escalation paths when handling incidents and service requests. </li> <li>Identify and escalate complex, sensitive, or high-impact issues to the Senior RSD or appropriate technical teams. </li> <li>Coordinate with vendors and internal IT teams to resolve issues requiring external support or cross-team collaboration. </li> <li>Support hardware and software deployments, replacements, and refresh activities as assigned. </li> <li>Participate in onboarding and training activities to build technical and process knowledge. </li> <li>Contribute to knowledge base articles, documentation updates, and continuous improvement efforts. </li> <li>Maintain a high standard of professionalism, responsiveness, and customer service in all interactions with store teams and partners. </li> </ul> QUALIFICATIONS <ul> <li> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Strong troubleshooting and problem-solving skills </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Clear, professional, and customer-focused communication </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"4

Retail Support Specialist - Commerce, CA

Job Description