ECC Coordinator

<p>The Schwarzman Animal Medical Center, the world's largest non profit animal hospital is seeking a full time Emergency Services Coordinator which will be responsible for providing clerical support to the Emergency Services.</p> <h4>Duties will include but are not limited to:</h4> <ul> <li>Stocking and ordering</li> <li>maintaining files, managing correspondence with Clients & rDVMs by email, phone, in-person</li> <li>Assisting with discharges, prescription requests, and insurance forms</li> <li>Other duties as assigned</li> </ul> <h4>The Emergency Service is a fast paced environment that requires an individual who is:</h4> <ul> <li>Minimum of 2 years veterinary/human health clerical experience</li> <li>Minimum of 2 years customer service in a professional setting</li> <li>High School Diploma required, Bachelor's Degree preferred</li> <li>Excellent written and verbal communication skills</li> <li>Must be able to handle high pressure situations</li> <li>Must have an attention to detail</li> <li>Well organized and the ability to multitask</li> <li>Must be able to lift at least 50 lbs</li> <li>Must be able to bend/kneel with patient assistance</li> <li>Ability to interact with all levels of staff, clients, and veterinarian practices</li> <li>Maintain confidently and handle sensitive information with accuracy according to policies</li> </ul> <h3>Specific Duties and Responsibilities:</h3> <ul> <li>Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients</li> <li>Responsible for client check in and check out, which includes (but not limited to) patient registration, admission, and discharge</li> <li>Effectively triage phone calls from AMC staff, rDVMs, and clients utilizing excellent decision making and problem solving skills to determine the appropriate response to meet client, rDVM, and pet needs</li> <li>Schedule appointments with clients and manage appointment reminders, no shows, and cancellations</li> <li>Provide efficient cash collection/payment planning while ensuring compliance with established guidelines and policies</li> <li>Obtain all necessary referral documentation, medical records, and pre-registration paperwork</li> <li>Provide concierge service to clients and referrals by greeting clients, helping them navigate the hospital, and directing them to appropriate areas</li> <li>Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client</li> <li>Update clients as requested by veterinary staff with daily status reports on inpatient pets. Convey patient status information and instructions to the client in a thorough, comprehensive, and appropriate manner</li> <li>Process general information calls regarding routine pet care and information regarding other AMC services</li> <li>Care Coordinators will be required to master skills associated with electronic medical records and telephone systems to function at an ideal level within the department</li> <li>Other duties as deemed necessary</li> </ul> <h3>Our comprehensive benefits package includes:</h3> <ul> <li>Competitive salary</li> <li>Generous Sign-on bonus</li> <li>Generous paid time off</li> <li>Tuition assistance</li> <li>50% discount on veterinary care</li> <li>403b matching</li> <li>Comprehensive medical, dental, and vision coverage</li> <li>You may be eligible for The Public Loan Service Forgi