Implementation Manager

<p>It’s time that payments work for merchants, not the other way around. Ansa is building a branded wallet solution to increase customer retention and unlock new growth opportunities.</p> <p>Ansa helps innovative and growing companies by providing an enterprise-grade, white-label stored value wallet platform paired with incentive tooling. Our platform enables our customers to turn stored value and loyalty programs into a powerful growth engine that increases customer retention, drives repeat purchases, and boosts margins, all without the cost and complexity of building it in-house.</p> <p>As an Implementation Manager, you’ll be the bridge between our customers and our technology, ensuring seamless integrations and long-term success. You’ll work closely with merchants ranging in size from mid-market through enterprise, and operate cross functionally across go-to-market, product, and engineering. If you love problem solving, project management and merchant collaboration, this is the role for you!</p> <h3>👋🏼 About You</h3> <ul> <li>3-5+ years of experience in implementation, technical account management, or customer onboarding—especially in fintech, payments, or SaaS.</li> <li>A customer-first mindset, with a passion for making complex solutions feel simple and intuitive.</li> <li>Technical fluency, including experience working with APIs, SDKs, system integrations, and financial technology solutions (coding experience is not required but is a plus).</li> <li>Strong communication and problem-solving skills, with the ability to connect with clients across industries and levels of technical expertise.</li> <li>Project management experience, with the ability to juggle multiple priorities in a fast-paced environment.</li> <li>A growth mindset—you're adaptable, eager to learn, and excited about solving new challenges.</li> <li>Experience working with diverse teams and customers, and a commitment to fostering an inclusive environment.</li> <li>Own the outcome, do what it takes to keep merchant implementations on schedule and on track to deliver value to our customers.</li> </ul> <h3>🤝 What will you be doing?</h3> <ul> <li>Lead customer onboarding and implementation design and manage implementation plans for our merchants. Taking over after the sales process and sticking with the customer to ensure their success.</li> <li>Understand and translate merchant business needs and ensure the solution we are creating with the merchant will meet (🤞🏼exceed) their needs.</li> <li>Provide hands-on support with API and SDK integrations, flow of funds, accounting, system configurations, and wallet launch best practices.</li> <li>Educate and empower merchants ensuring they feel confident using our tools and maximizing their value.</li> <li>Manage multiple projects simultaneously keeping projects on track with internal and external stakeholders informed.</li> <li>Champion merchant feedback advocating for improvements that make our product more user-friendly and impactful.</li> <li>Do what it takes to get merchants live, on time, with solid integrations which are designed for success.</li> </ul> <h3>🪩 Our Culture</h3> <p>We’re a small team with a big mission. That means we have to hold ourselves to a high bar, by design. With limited resources and high ambition, excellence in quality, communication, and ownership, ambition isn’t optional — it’s how we move forward.</p> <ul> <li><strong>Ownership</strong> — if you see it, you take it. We don’t wait to be told.</li> <li><strong>Nosiness</strong> — curiosity across boundaries, asking questions, stepping beyond scope to solve problems.</li> <li><str