Technical Operations Engineer

<div class="content-intro"><p>Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.</p></div><h3>ABOUT THE TEAM</h3> <p style="text-align: start;">As a member of Anduril’s Mission Operations team, you will be responsible for deploying and supporting Anduril’s products all over the world. You will go forward with products early on in their lifecycle and work with engineering teams to iteratively improve them over time. The challenges you will encounter are innumerable and unpredictable, but you will be expected to take ownership of delivering the technical solution.<br><br>You must be both a teacher and a student, able to coach teammates on systems that you’ve gained intimate familiarity with and then transition into mastering the next system. You’ll also guide users through product employment and troubleshooting, advise account managers on how to structure an operation to ensure technical success, and communicate specific recommendations for product refinement to engineering teams.</p> <h3>ABOUT THE JOB</h3> <p>We are seeking an experienced Technical Operations Engineer to integrate the Imaging families of systems into operational concepts of employment. You will serve as a subject matter expert on Anduril Imaging families of products to ensure that customers can take full advantage of our systems. You will work cross functionally with Imaging Operations Leads, Technical Operations Engineers, and engineering functional leadership to address customer training, product deployment planning, technical documentation, and troubleshooting directly with customers. </p> <h4>WHAT YOU’LL DO</h4> <ul> <li data-uuid="10f9bd4e-b3b7-4912-a20e-d384737fc577">Serve in a customer-facing capacity, working directly with the Department of War to develop and deploy Anduril integrated hardware-software products to meet customer and operational needs.</li> <li data-uuid="b25fc7eb-30ce-43d5-b353-673717fa3470">Support the delivery of contract deliverables such as training manuals, pre-deployment site surveys, and technical documentation.</li> <li data-uuid="3e7c1ebe-a9ea-4567-b8ba-23f8251ff96f">Tackle complex issues related to hardware, software, and networking in unstructured situations, driving them to resolution.</li> <li data-uuid="10726ec9-7832-4619-890d-4b9601cc16b8">Communicate field issue status to internal and customer teams, keeping them informed.</li> <li data-uuid="c2345626-a40d-4570-b304-2ec6f37c1546">Support the development and implementation of comprehensive operational and logistical plans for various events.</li> <li data-uuid="aba82d1c-5e59-4b3e-af01-66adb6f4f427">Ensure high availability and performance of imaging systems.</li> <li data-uuid="dcc25327-eeab-44a7-b974-9d9583b5cec9">Manage, unblock, and accelerate cross-team projects spanning multiple functional teams and cross-functional initiatives. </li> <li data-uuid="a6d22517-e017-4e4b-ad2d-05dc28fdfd0a">Provide end-to-end support including hardware setup and software configuration.</li> <li data-uuid="74558032-9b8b-4acb-bd5d-44e34126c24e">Pre-configure systems and ensure seamless integration with program inf