Sales Support Specialist

<p style="text-align: justify;"><strong>About AppDirect</strong></p> <p style="text-align: justify;">Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.</p> <p style="text-align: justify;"><strong>About You</strong></p> <p style="text-align: justify;">You are a highly organized and detail-oriented individual who excels at data entry and administrative tasks. You enjoy working in a structured environment where accuracy and efficiency are paramount. You take pride in ensuring that every order is processed correctly and that all documentation is complete. As a reliable communicator, you are comfortable coordinating with various teams to ensure a smooth administrative workflow and are dedicated to meeting daily processing goals.</p> <p style="text-align: justify;"><strong>What you'll do and how you'll have an impact</strong></p> <ul style="text-align: justify;"> <li>Assist with daily order entry tasks to ensure all requests are logged accurately and timely;</li> <li>Use the ticketing system to manage incoming order requests, quotes, and communications;</li> <li>Process standard quotes and administrative documentation as requested by stakeholders;</li> <li>Validate order packages to ensure accuracy, legibility, completeness, and proper authorization prior to submission;</li> <li>Submit orders to the provider(s) and confirm successful acceptance;</li> <li>Communicate effectively via multiple channels (email, chat, AppDirect Office, and phone);</li> <li>Maintain real-time updates in CRM and ticketing systems throughout the order lifecycle;</li> <li>Uphold compliance standards and complete all required training;</li> <li>Follow established protocols to report any data discrepancies or order issues to senior staff.</li> <li>Troubleshoot and resolve order issues or data discrepancies to ensure successful processing;</li> </ul> <p style="text-align: justify;">Routine administrative tasks include:</p> <ul style="text-align: justify;"> <li>Input and verify order data against standard reports to ensure basic alignment;</li> <li>Assist with building, mapping, and maintaining order tracking and reporting dashboards;</li> <li>Guide advisors through carrier portals, forms, and submission processes;</li> <li>Provide light post-activation assistance when necessary to ensure a smooth customer experience;</li> <li>Support cross-functional teams with general data entry or other operational needs as assigned.</li> </ul> <p style="text-align: justify;"><strong>What we're looking for</strong></p> <ul style="text-align: justify;"> <li>Strong interest in developing a career in order management, operations, or administrative support;</li> <li>Strong attention to detail with the ability to validate data accuracy across multiple systems and platforms;</li> <li>Proficiency with CRM and ticketing systems, with a track record of maintaining real-time, accurate records throughout the order lifecycle;</li> <li>Excellent written and verbal communication skills with the ability to manage multiple channels simultaneously (email, chat, phone);</li> <li>Ability to work within defined SLAs and KPIs while maintaining high standards of quality and compliance;</li> <li>A dependable team player with a focus on following instructi