Product Implementation Specialist

<h1><strong>Onboarding Specialist (Remote — Global)</strong></h1> <p><strong>About Aktos</strong><strong><br></strong>Aktos builds software for debt collection agencies — modern, all-in-one tools that help agencies manage accounts, communicate with debtors, and get paid faster. We’re a fast-growing startup building the next generation of collection technology.</p> <h2><strong>Role overview</strong></h2> <p>We’re hiring an <strong>Onboarding Specialist</strong> to own complex, multi-month customer implementations from kickoff to go-live. This role is project-management heavy: you’ll derisk programs, coordinate stakeholders across functions, manage timelines and dependencies, and ensure clients successfully adopt Aktos.</p> <h2><strong>What you’ll do</strong></h2> <ul> <li>Own 3+ month onboarding programs end-to-end — create and run project plans, track milestones, and remove blockers to keep implementations on time<br><br></li> <li>Lead stakeholder management — map sponsors, align cross-functional stakeholders, run steering calls, and negotiate scope/timing tradeoffs<br><br></li> <li>Proactively derisk implementations — maintain risk registers, define gating criteria, escalate appropriately, and keep executive stakeholders informed<br><br></li> <li>Diagnose technical and product blockers — analyze data mismatches, product configuration gaps, integration issues, and propose pragmatic fixes<br><br></li> <li>Collaborate with product & engineering — surface recurring issues, document patterns, and recommend product improvements to reduce future onboarding effort<br><br></li> <li>Standardize and scale onboarding — create playbooks, runbooks, templates, and internal documentation to speed up future implementations<br><br></li> <li>Communicate clearly with clients — set expectations, guide them through setup, and resolve questions efficiently<br><br></li> <li>(Bonus) Perform light technical work — data imports, SQL lookups, API checks, test configurations, and validation of integrations</li> </ul> <h2><strong>Who this role is for (Ideal backgrounds)</strong></h2> <p>We’re explicitly looking for people who have <em>led long, complex onboarding programs (3+ months)</em> where project management, stakeholder management, and derisking were the day-to-day work. Typical backgrounds we love include:</p> <ul> <li>Implementation/Professional Services at an <strong>enterprise SaaS</strong> vendor (ERP, CRM, HRIS, billing/collections) — titles like <em>Implementation Manager</em>, <em>Senior Onboarding Specialist</em>, <em>Professional Services Consultant</em>, or <em>Technical Project Manager (Onboarding)</em><em><br><br></em></li> <li>Customer Success/Onboarding leads at companies that deliver <strong>3–6 month</strong> deployments (examples: NetSuite, Salesforce, Workday, Oracle NetSuite, Zendesk/Support Enterprise, HubSpot Enterprise)<br><br></li> <li>Project managers or consultants who managed customer rollouts at payroll/benefits, billing platforms, or other regulated vertical SaaS with complex integrations and data migrations<br><br></li> <li>People from consulting practices or systems integrators who ran scoping, SOWs, and cross-functional delivery for multi-stakeholder clients<br><br></li> </ul> <p>If you’ve had titles like <strong>Implementation Manager, Professional Services Manager, Customer Onboarding Manager, Technical Project Manager — Implementation, or S