Sales Director, Miami

<h2>SALES DIRECTOR, MIAMI</h2> <p>APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.</p> <p>This role manages and cultivates a book of business while leading a sales team to measurable goals and overseeing gallery operations. The Sales Director operates as a knowledgeable and engaging brand ambassador for APPARATUS, driving sales generation and client engagement while ensuring delivery of the best possible client experience. This is an in-person role based in our Miami Gallery.</p> <p> </p> <p>RESPONSIBILITIES</p> <p>Sales Leadership and Team Management</p> <ul> <li>Provides senior-level leadership and directly manages a client-focused sales team.</li> <li>Ensures successful team performance to sales targets and established KPIs.</li> <li>Gives team members thoughtful and helpful coaching/feedback that results in action and measurable improvement.</li> <li>Drives operational effectiveness of entire team to ensure accurate and timely information sharing internally and externally.</li> <li>Develops deep understanding and utilization of internal technology tools to monitor multiple lines of business, track revenue and coach team to consistently effective results.</li> </ul> <p>Business Development and Client Engagement</p> <ul> <li>Accountable for all aspects of sales generation, client engagement, and revenue growth within territory.</li> <li>Represents APPARATUS at industry events, openings, and networking opportunities throughout the year, acting as a clear representative of the brand and engaging with the design community.</li> <li>Ensures consistent deployment by the sales team of APPARATUS-approved client engagement activities to grow business including follow-ups, thank you notes, re-engagement correspondence, micro-events, and studio visits.</li> <li>Effectively monitors and communicates updated order timelines, possible delays and deliveries to relevant team members and clients.</li> </ul> <p>Gallery Operations and Brand Standards</p> <ul> <li>Manages aesthetic and operational oversight of the Miami gallery and escalates any maintenance issues as needed.</li> <li>Partners with headquarters team to lead client experience standards, maintain the upkeep of visual standards, and continually refine client engagement within the gallery.</li> <li>Partners with Brand team to develop and implement both large- and small-scale events in the gallery, with a focus on continued community building.</li> <li>Ensures implementation and upkeep of headquarters policies and procedures.</li> </ul> <p>Product Knowledge and Strategic Communication</p> <ul> <li>Develops and maintains the highest level of aesthetic and technical knowledge about the APPARATUS collections, customization options and specifications.</li> <li>Acts as a trusted liaison and conduit of information with headquarters leadership.</li> <li>Applies brand language and ethos to lead a team focused on client experience and positive engagement.</li> </ul> <p>QUALIFICATIONS</p> <ul> <li>Bachelor's degree or equivalent experience, with minimum 6-8 years sales experience in the interior design industry and/or with luxury products.</li> <li>Prior experience managing a team in a similar leadership role.</li> <li>Experience working with a variety of clients and stakeholders with a high value placed on elevated service.</li> <li>Demonstrated ability to communicate clearly and effectivel