Senior Technical Account Manager (part-time)

<div class="content-intro"><p><strong>Appodeal</strong> is a dynamic US-based product company with a truly global presence.</p> <p>We have offices in <strong>Warsaw, Barcelona and Parkland (FL), </strong>along with remote team members located around the world.</p> <p>Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space.</p> <p><strong>Why Appodeal?</strong></p> <p>At Appodeal, we’re more than just a company—we’re a team united by a common mission: <strong>Help people discover and grow their talents through products that enable successful mobile app businesses!</strong></p> <p>We take pride in our cutting-edge product and our internationally dispersed team of talented professionals.</p> <p>Here’s what we value, and what we hope you do too:</p> <ul> <li><strong>Continuous Learning and Growth:</strong> We are passionate about learning, growing personally, and building rewarding careers.</li> <li><strong>Making an Impact:</strong> We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry.</li> <li><strong>Solving Exciting Challenges:</strong> We tackle complex problems every day, supported by a team of world-class professionals and mentors.</li> <li><strong>Enjoying the Journey:</strong> We believe in having fun while working toward our goals.</li> </ul></div><p><strong>Appodeal Accelerator</strong> is a fast-growing division of Appodeal focused on helping mobile app and game developers scale through monetization, mediation, user acquisition, retention, analytics, and operational support.</p> <p>We work both with game studios and app publishers, supporting projects across multiple verticals, genres, and monetization models.</p> <p>We’re not a service provider — we act as a strategic growth and product partner. Our team helps partners improve monetization performance, technical stability, retention, testing quality, creative performance, and operational scalability.</p> <p>Beyond publishing support, we also work deeply with Appodeal’s mediation and monetization ecosystem, helping partners with SDK integrations, attribution, analytics, ad operations, monetization setup, and technical troubleshooting.</p> <p>We operate as a lean, high-impact team where ownership, speed, technical quality, and continuous process improvement are core to how we work.</p> <p>We are looking for a <strong>Senior Technical Account Manager</strong> for part-time work to own complex work as Account Manager for retention partners and act as the primary escalation point for high-priority technical issues.</p> <p>This role combines:</p> <ul> <li>Technical troubleshooting,</li> <li>Retention client communication,</li> <li>Support process ownership,</li> <li>AI and automation implementation.</li> </ul> <p>The ideal candidate is highly independent, operationally strong, technically hands-on, and comfortable driving complex investigations with minimal oversight.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Technical Investigations & Escalations</li> <li>Own complex SDK, monetization, mediation, attribution, and integration investigations</li> <li>Perform deep troubleshooting using logs, test builds, dashboards, and device testing</li> <li>Provide clear root cause analysis and actionable recommendations</li> <li>Drive escalated retention client issues from investigation to resolution</li> <li>Identify blockers e