Customer Success Manager (Vietnamese or Chinese speaker)

<h3><strong>About AppsFlyer</strong></h3> <p>AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world’s top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.</p> <p>We believe in local empowerment backed by global excellence, and our Bangkok team is a key part of our APAC presence.</p> <h3><strong>About the Role</strong></h3> <p>We’re looking for a Customer Success Manager to join our Bangkok office and support a portfolio of Enterprise customers. This is a high-ownership role focused on driving product adoption, solving problems proactively, and maximizing customer outcomes.</p> <p>As the face of AppsFlyer to your accounts, you'll serve as a trusted advisor, product expert, and growth partner, ensuring that customers extract real value and renew with confidence.</p> <h3><strong>What You’ll Do:</strong></h3> <ul> <li>Manage the post-sales relationship for a portfolio of customers across Thailand and the SEA regions. </li> <li>Lead onboarding, training, and enablement sessions to set customers up for long-term success.</li> <li>Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.</li> <li>Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.</li> <li>Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.</li> <li>Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.</li> <li>Actively support renewal conversations and identify opportunities for feature adoption or account expansion.</li> <li>Collaborate with internal teams, including Sales, Product, and Support teams, to drive results.</li> </ul> <h3><strong>What You Bring:</strong></h3> <ul> <li>3-6 years of experience in Customer Success, Account Management, or a client-facing SaaS role.</li> <li>Strong relationship-building skills with experience handling multiple accounts.</li> <li>Clear and confident communicator across both technical and business audiences.</li> <li>Analytical thinker, comfortable working with data and turning insights into action.</li> <li>Proactive and solutions-driven with high personal ownership.</li> <li>Comfortable working in a fast-paced, multicultural, and evolving environment.</li> <li>Professional fluency in English; proficiency in either Vietnamese or Chinese language is mandatory.</li> </ul> <h3><strong>Nice to Have:</strong></h3> <ul> <li>Exposure to mobile marketing, martech, or analytics platforms.</li> <li>Understanding of SDKs, APIs, or mobile attribution tools.</li> <li>Experience working with product or technical teams.</li> <li>Familiarity with AI-powered tools and workflows that enhance productivity and decision-making.</li> </ul> <h3><strong>What we offer:</strong></h3> <ul> <li>You'll join a team that values curiosity, growth, and meaningful impact.</li> <li>Our Bangkok office blends local autonomy with global collaboration.</li> <li>You’ll work with innovative customers and an experienced regional team.</li> <li>Our leadership invests in people, and your growth path is actively supported.</li> </ul> <h3><strong>Why Join Us?</strong></h3> <p>At AppsFlyer, you’ll join a team that’s globally connected, values curiosity, and believes in making an impact beyond titles. </p> &l