Support Engineer

<p><strong>Position number - 2850</strong><br><br>AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.</p> <p>We’re looking for a technically savvy person who understands the importance of customer-oriented and responsive support services. We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with AppsFlyer’s R&D, Customer Success and Product Teams. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development.</p> <p>Please submit your CV in English.</p> <h3><strong>What You’ll Do</strong></h3> <ul> <li>Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.</li> <li>Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.</li> <li>Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.</li> <li>Enrich our client Knowledge Base with relevant technical information.</li> <li>Create and lead support improvement processes across the company.</li> <li>Provide product feedback and insights to the business and R&D teams.</li> <li>Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.</li> <li>Being a technical poc for select VIP customers, working closely with the sales and business teams.</li> </ul> <h3><strong>What You Have</strong></h3> <ul> <li>Passion for solving customer issues in a fast-paced environment</li> <li>2+ years of experience with technical support / QA / data analysis/development/ technical account management</li> <li>Experience in SQL querying and analyzing data</li> <li>Knowledge of at least one programming language</li> <li>Business Proficiency in English</li> <li>Ability to handle communications between clients, internal business teams and engineering teams</li> <li>Ability to learn new technologies quickly</li> <li>Ability to multitasking and work independently</li> <li>Structured and process-oriented</li> </ul> <h3><strong>Bonus Points</strong></h3> <ul> <li>Web/Mobile marketing and/or digital advertising experience</li> <li>Mobile development / testing (iOS, Android) experience</li> <li>Familiar with Big data technologies</li> <li>Familiar with working with different APIs</li> <li>Experienced in LLM and AI Agent<br><br><br></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;">For our US-based candidates, the expected On Target Earnings (OTE) range from $110,000 to $120,000 (including bonus or commission). The offer varies on many factors, including market location, job-related knowledge, skills, experience, interview results, references, etc.</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensur