Senior Technical Account Manager

<h1><strong>Company Overview</strong></h1> <p>Archera empowers organizations of all sizes to optimize their cloud costs through unique, short-term, insured Commitments. Hundreds of customers rely on Archera's innovative FinTech solutions to increase their cloud ROI while accelerating revenue objectives and service agility.</p> <p>Archera's unique cloud rate products enable teams to maximize savings, hedge against usage changes and evolving cloud service provider offerings, and reinvest capital into top-line revenue initiatives. Archera works closely with AWS, Microsoft Azure, and Google Cloud, and a broad network of software and services partners to help each customer execute upon a bespoke, financially-prudent cloud growth and success strategy.</p> <h3><strong>Position Overview</strong></h3> <p>Archera is looking for a Senior Technical Account Manager to serve as a trusted cloud optimization advisor to our enterprise and mid-market customers. You'll own the post-sales technical relationship, helping customers maximize the value of their insured cloud commitments through proactive FinOps guidance, optimization strategy, and executive-level partnership across AWS, Azure, and/or GCP cloud economics. As a senior member of a growing Customer Success organization, you'll set the standard for technical account management at Archera, mentoring peers and helping shape the team's playbook as we scale. This is a high-visibility role with potential for growth into management in the future. This is a fully remote role based in the United States, with East Coast candidates preferred.</p> <h3><strong>Key Responsibilities</strong></h3> <ul> <li>Own the post-sales technical relationship as each customer's primary advisor across AWS, Azure, and GCP environments</li> <li>Develop trusted relationships with technical and business stakeholders, and understand each customer's cloud architecture, financial objectives, and operational priorities</li> <li>Monitor commitment coverage and utilization, delivering proactive optimization recommendations that maximize savings and minimize commitment risk</li> <li>Advise customers on multi-cloud commitment strategy and sizing, FinOps maturity, and cloud governance</li> <li>Translate cloud consumption data into executive-level business insights</li> <li>Lead Quarterly Business Reviews, presenting utilization trends, realized savings, and optimization opportunities to finance, engineering, and infrastructure leaders</li> <li>Partner with Account Executives to identify expansion opportunities and additional insured commitments as customer environments grow</li> <li>Collaborate with Product, Engineering, and Support to resolve customer challenges and channel feedback for future product roadmap decisions</li> <li>Mentor and support more junior Technical Account Managers, helping establish best practices and scale the function</li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li>5+ years in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a similar customer-facing technical role</li> <li>Experience leading or mentoring more junior peers</li> <li>AWS/Azure/GCP certifications</li> <li>Hands-on experience with AWS, GCP, and/or Microsoft Azure</li> <li>Strong understanding of cloud infrastructure and cloud economics</li> <li>Familiarity with FinOps principles and cloud cost optimization</li> <li>Experience with cloud commitment programs such as Reserved Instances, Savings Plans, Committed Usage Discounts, or EDP/MACC</li> <li>Experience presenting to executive stakeholders</li> <li>Experience supporting enterprise