Director of RCM Account Management

<div class="content-intro"><p>Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.</p></div><p style="text-align: center;"><span style="text-decoration: underline;"><strong><span data-contrast="auto">Director of RCM Account Management</span></strong></span></p> <p><span data-contrast="auto"></span></p> <p>We are seeking a dynamic and strategic Director of RCM Account Management to lead our Account Management team and serve as a trusted advisor to our most strategic, board-level clients. This individual will be responsible for driving client satisfaction, retention, and growth within our Physician RCM division by ensuring the seamless delivery of RCM services and mentoring a high-performing team of account managers.</p> <p>The ideal candidate is a strategic, results-driven leader with a proven track record of accelerating revenue growth, enhancing client satisfaction, and building strong cross-functional partnerships. They bring deep operational expertise and a client-first mindset to the Physician RCM space, with demonstrated success in developing talent, leading high-impact teams, and aligning account strategy with broader organizational goals to deliver long-term value.</p> <p>This is a full-time, exempt position reporting to our Vice President of Physician RCM. </p> <p><strong><u>What You Will Do </u></strong></p> <p><strong>Leadership & Team Development </strong></p> <ul> <li>Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement.</li> <li>Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning.</li> <li>Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions.</li> </ul> <p><strong>Client Relationship Management </strong></p> <ul> <li>Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance.</li> <li>Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership.</li> <li>Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs.</li> </ul> <p><strong>Operational Excellence & Performance Management </strong></p> <ul> <li>Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance.</li> <li>Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement.</li> <li>Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards.</li> </ul> <p><strong>Strategic Growth & Retention </strong></p> <ul> <li>Drive account growth and retention by identifying opportunities for new services or expanded partnerships.</li> &l