Manager, Change and Configuration Management

<div class="content-intro"><p>AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.</p></div><p><strong>Position Overview</strong></p> <p>We are seeking a Manager, Change and Configuration Management to govern, coordinate, and continuously improve the enterprise Change Management program across the organization's Non-Terrestrial Network (NTN) infrastructure and services. This role ensures that all network, platform, software, cloud, satellite, ground station, and operational changes are planned, assessed, approved, implemented, and reviewed in a manner that minimizes customer impact and operational risk. This person serves as a key liaison between Engineering, Network Operations, Service Assurance, Information Technology, Cybersecurity, Product Management, and Customer Operations teams to maintain the stability, availability, serity, and performance of critical NTN services. The ideal candidate possesses extensive experience in telecommunications or satellite operations, proven leadership capabilities, strong governance expertise, and a comprehensive understanding of ITIL-based service management practices.<strong> </strong></p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Develop, implement, and maintain enterprise Change Management policies, standards, procedures, and controls.</li> <li>Lead the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) processes.</li> <li>Ensure all changes are properly documented, reviewed, approved, communicated, and executed.</li> <li>Establish governance frameworks for planned, emergency, standard, and high-risk changes.</li> <li>Monitor adherence to organizational and regulatory requirements.</li> <li>Evaluate operational and customer service risks associated with infrastructure, software, network, and platform changes.</li> <li>Conduct impact assessments for proposed changes affecting NTN services and supporting systems.</li> <li>Ensure rollback and contingency plans are established before implementation activities begin.</li> <li>Identify and mitigate risks that may impact service availability, network resiliency, or regulatory compliance.</li> <li>Coordinate activities among Network Engineering, Satellite Operations, Ground Systems, Cloud Operations, Cybersecurity, Service Assurance, and Product teams.</li> <li>Facilitate scheduling to avoid conflicting maintenance activities and service disruptions.</li> <li>Manage communication plans for internal stakeholders, customers, and partners when significant changes are scheduled.</li> <li>Resolve conflicts between competing operational priorities and implementation windows.</li> <li>Drive continuous improvement initiatives to enhance change success rates and reduce service-affecting incidents.</li> <li>Analyze change-related performance metrics and trends.</li> <li>Identify recurring operational issues and implement corrective actions.</li> <li>Recommend automation opportunities to improve workflow efficiency and governance compliance.</li> <li>Partner with Service Assurance teams to analyze incidents linked to change activities.</li> <li>Perform post-implementation reviews and root cause analyses when changes result in service degradation or outages.</li> <li>Ensure lessons lear