Regional HRSD Operations Lead - APAC

<div class="content-intro"><p></p> <p class="x_xmsonormal" data-olk-copy-source="MessageBody"></p> <p class="x_xmsonormal" data-olk-copy-source="MessageBody">Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle.</p> <p class="x_xmsonormal">The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are. </p> <p class="x_xmsonormal">We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.</p> <p class="x_xmsonormal"></p></div><p><strong>About the Role</strong></p> <p>The Regional HR Service Delivery Lead is responsible for the end-to-end performance, governance, and execution integrity of HR service delivery across assigned countries within APAC and/or Middle/East.</p> <p>This role owns service delivery outcomes, escalation management, compliance adherence, and operational controls, ensuring HR services are delivered accurately, consistently, and in accordance with local employment laws, contractual obligations, and internal policies.</p> <p>The Lead serves as the primary escalation point for complex HR matters, including direct engagement with Workers (WSEs) and Clients, and is accountable for resolving issues prior to escalating to senior leadership. This role acts as the first line of escalation before Sr. Manager involvement, ensuring all matters are resolved with clear documentation, appropriate judgment, and compliance validation.</p> <p>This role provides direct leadership to Regional HR Service Delivery Specialists (Tier 2) and ensures alignment with the global service delivery model, including SLAs, controls, and service standards.</p> <p><strong>Key Responsibilities</strong></p> <p><strong>Regional HR Service Delivery Oversight & Execution Governance</strong></p> <ul> <li>Assist in oversight end-to-end HR service delivery operations across assigned countries, ensuring adherence to SLAs, service catalog, and operating model</li> <li>Review and validate case resolution quality, including accuracy of decisions, policy application, and completeness of documentation</li> <li>Ensure HR cases and lifecycle actions are supported by documented approvals, audit trails, and system records</li> <li>Monitor and enforce case management standards, including response times, resolution timelines, and escalation protocols</li> <li>Ensure consistent execution of HR processes aligned with global standards and regional legal requirement</li> </ul> <p><strong>Escalation Ownership, Decision Authority & External Engagement</strong></p> <ul> <li>Act as the primary and first line escalation point for complex, sensitive, or high-risk HR matters</li> <li>Engage directly with WSEs (Workers) and Clients to investigate issues, provide guidance, and communicate resolutions</li> <li>Conduct case review and risk assessmen