Customer Success Manager (Bangalore, India)

<p data-pm-slice="0 0 []"><strong>Atomicwork</strong> is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.</p> <p>We’re seeking <strong>an</strong> <strong>experienced customer success manager </strong>to join our team and help us build our modern service management platform. This is a <strong>hybrid position</strong> based out of our <strong>Bangalore or Chennai offices</strong>. We offer competitive pay to employees and practical benefits for their whole family.</p> <p>If this sounds interesting to you, read on.</p> <h3>What this is about (role)</h3> <p>The Customer Success team at Atomicwork is responsible for driving adoption and value realization for Atomicwork customers. As a Customer Success Manager, you’ll manage a few of our largest mid-market and Enterprise clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.</p> <p>We seek a bright, motivated individual with a passion for learning and the ambition to be a crucial part of our growth strategy. Above all, we are looking for a strong communicator who can collaborate effectively internally and externally to get things done.</p> <p>The ideal candidate for this role will possess strong relationship-building skills and a laser focus on positive customer outcomes.</p> <h3><strong>What we’re looking for (qualifications)</strong></h3> <p>We are not big on formal qualifications, and we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility toward their work.</p> <ul> <li> <p>5+ years’ experience in Management Consulting, Customer Success roles serving Enterprise clients.</p> </li> <li> <p>Project Management Experience</p> </li> <li> <p>Collaboratively develop and build a detailed project plan to monitor and track progress.</p> </li> <li> <p>Coordinate internal resources for flawless execution of multiple projects</p> </li> <li> <p>Track project performance through the use of data and analytics</p> </li> <li> <p>Coordinate and communicate frequently with customers on project status and project needs</p> </li> <li> <p>Experience with a project management software tool is a plus but not required</p> </li> <li> <p>Ability to learn systems and business processes quickly</p> </li> <li> <p>Ability to identify customer pain points and map processes</p> </li> <li> <p>Excellent verbal, written, and presentation skills</p> </li> <li> <p>Highly organized, collaborative, and detail oriented</p> </li> <li> <p>Ability to manage multiple projects within time, schedule, and quality constraints</p> </li> <li> <p>Expertise in dealing with significant change at senior business and IT levels (preferably dealing directly with VP or C-Level Executives)</p> </li> <li> <p>Capability as a credible and effective consultant/advisor/coach</p> </li> <li> <p>Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats</p> </li> <li> <p>Flexible approach, able to operate effectively with uncertainty and change</p> </li> <li> <p>Driven, self-motivated, enthusiastic, and with a “can do” attitude</p> </li> <li