Forward Deployed Engineer

<p><strong>Atomicwork</strong> is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.</p> <p> </p> <p>We’re looking for <strong>an</strong> <strong>experienced Forward Deployed Engineer </strong>to join our team and help us build our modern service management platform.This<strong> </strong>position is based in Palo Alto. We offer competitive pay to employees and practical benefits for their whole family.</p> <p>If this sounds interesting to you, read on.</p> <p> </p> <p><strong>What You’ll Do</strong></p> <ul> <li><strong>Design, architect, and deploy AI-powered workflow automation solutions</strong> tailored to customer needs using Atomicwork’s platform and modern AI frameworks.</li> <li><strong>Conduct deep requirements discovery</strong> and translate business problems into technical designs and implementation plans.</li> <li><strong>Work hands-on with enterprise customers</strong>, becoming a trusted advisor for ITSM + AI-driven transformation.</li> <li><strong>Implement integrations, automations, APIs, and microservices</strong> to connect Atomicwork within customer environments.</li> <li><strong>Lead deployment cycles from prototype to production</strong>, ensuring reliability, scalability, and measurable outcomes.</li> <li><strong>Train and onboard customer technical teams</strong>, ensuring best-practice configuration and adoption.</li> <li><strong>Build long-term strategic relationships</strong> with customer engineering and operations teams to drive solution success.</li> <li><strong>Work closely with Product and Engineering</strong>, contributing insights from real customer use cases to influence roadmap decisions.</li> <li><strong>Champion AI adoption</strong> and workflow automation, driving business transformation and operational efficiency.</li> <li><strong>Communicate complex ideas clearly</strong> through documentation, demos, and conversations with both technical and non-technical stakeholders.</li> </ul> <p> </p> <p><strong>What We’re Looking For (Qualifications)</strong></p> <p>We’re not big on formal qualifications—we value attitude, ownership, and ability to execute. If you’re hands-on, curious, and love solving real-world problems, you’ll thrive here.</p> <ul> <li>Strong engineering and technical foundations with hands-on experience building and deploying solutions.</li> <li>Experience with backend development using <strong>Python, JavaScript, or similar</strong>, including APIs and systems integration.</li> <li>Exposure to <strong>AI/ML, LLMs, or automation technologies</strong> (experience taking solutions live in production is a big plus).</li> <li>Experience working in startups or high-ownership environments — <strong>startup DNA is a must</strong>.</li> <li>Strong problem-solving ability with a <strong>customer-first mindset</strong>.</li> <li>Excellent verbal, written, and presentation skills—confidence interacting with leadership and technical teams.</li> </ul> <p> </p> <p><strong>Why we are different (culture)</strong></p> <p>As a part of Atomicwork, you can shape our company and bus